**Job Title:** Customer Service Assistant
**Company:** UEM Sunrise Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Job Description**
UEM Sunrise Berhad is seeking a dynamic and enthusiastic **Customer Service Assistant** to join our team in Johor Bahru. As an integral part of our customer service department, you will play a pivotal role in providing exceptional support to our clients and ensuring their needs are met in a timely and professional manner. This part-time position requires a motivated individual with a confident demeanor and a passion for helping others.
**Key Responsibilities:**
- **Customer Interaction:** Provide timely and accurate information to clients regarding our projects, services, and policies through various communication channels including phone, email, and chat.
- **Issue Resolution:** Address and resolve customer inquiries, complaints, or issues effectively and efficiently, ensuring customer satisfaction while adhering to company policies.
- **Data Management:** Maintain and update customer records in our internal database, ensuring accuracy and confidentiality of client information.
- **Collaboration:** Work closely with cross-functional teams and colleagues worldwide to foster a collaborative environment and achieve common goals.
- **Feedback Collection:** Gather and document customer feedback to identify trends, escalate issues, and propose improvements to enhance the customer experience.
- **Product Knowledge:** Stay informed about the company's products and services to provide knowledgeable support and suggest suitable solutions to clients.
- **Sales Support:** Assist in promoting the company's projects by informing customers about ongoing promotions and facilitating new customer acquisitions through persuasive communication.
- **Training Participation:** Engage in ongoing training and workshops to continually improve service skills and product knowledge.
- **Project Management:** Assist in coordinating customer service initiatives and projects, ensuring timely execution and alignment with company goals.
**Requirements:**
- **Experience:** A minimum of 2 years of experience in a customer service role, preferably within the real estate or related industry.
- **Education:** Bachelor's degree in business administration, communications, or a related field is preferred.
- **Skills:**
- Exceptional communication skills, both verbal and written.
- Strong persuasion skills to influence and motivate customers effectively.
- Basic project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent problem-solving abilities with a keen attention to detail.
- **Personality Traits:**
- Highly motivated and results-oriented.
- Confident when communicating with diverse personalities and managing challenging situations.
- **Technical Proficiency:** Familiarity with Customer Relationship Management (CRM) tools and Microsoft Office Suite.
**Benefits:**
- Paid sick leave
- Disability insurance
- Life insurance
**Working Environment:**
At UEM Sunrise Berhad, we foster a collaborative work environment with colleagues from around the world, promoting a global village mentality. Our team is committed to supporting one another and working together to meet the needs of our customers while driving company success.
**Application Deadline:**
Please submit your application by **November 3, 2024**.
**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.