**Job Title:** Customer Service Assistant - Work from Home
**Company:** Perodua
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
**Job Description:**
Perodua, a leading automotive manufacturer in Malaysia, is seeking a dynamic and dedicated Customer Service Assistant to join our team remotely. This entry-level position offers an exciting opportunity for individuals looking to kickstart a career in customer service while enjoying the benefits of working from home.
**Responsibilities:**
- **Customer Support:** Engage with customers via various communication channels (phone, email, chat) to address inquiries, provide product information, and resolve issues in a timely and professional manner.
- **Problem Resolution:** Identify customer problems or concerns and employ effective problem-solving skills to recommend solutions that align with company policies and procedures, ensuring customer satisfaction.
- **Documentation Management:** Accurately document customer interactions, inquiries, and resolutions in the company's customer management system to maintain a comprehensive and organized record of customer history.
- **Product Knowledge:** Maintain up-to-date knowledge of Perodua products and services to provide accurate information and enhance the customer experience.
- **Feedback Implementation:** Gather customer feedback and suggest areas for service improvement and product enhancements to the management team as part of our commitment to continuously improve our service quality.
- **Collaborative Teamwork:** Work collaboratively with other team members to foster a positive working environment and contribute to team objectives and targets.
- **Training & Development:** Participate in ongoing training sessions and workshops to enhance customer service skills and knowledge of product offerings.
- **Crisis Management:** Demonstrate resilience and adaptability in handling customer escalations or challenging interactions, ensuring that the customer feels heard and valued.
**Qualifications:**
- **Education:** A minimum of a high school diploma or equivalent; higher education in relevant fields is a plus but not mandatory.
- **Experience:** No prior experience is required; however, any exposure to customer service roles in the past will be considered an advantage.
- **Technical Skills:** Proficient in using computers and various software applications, including word processing and spreadsheet tools. Ability to navigate online customer service platforms and tools is essential.
- **Communication Skills:** Excellent verbal and written communication skills in English and Malay.
- **Personality Traits:**
- Resilient: Able to remain steadfast under pressure and effectively handle customer inquiries and complaints.
- Driven: Possess a strong desire to provide exceptional service and achieve personal and team goals.
- **Soft Skills:**
- Problem-Solving: Strong analytical skills to evaluate issues and develop effective solutions.
- Adaptability: Ability to adjust to new information, changing situations, and evolving customer needs.
**Benefits:**
- Travel and spending expenses covered for any required in-person training or company events.
- Flexible remote work environment that promotes work-life balance.
- Parental leave benefits to support family needs.
**Working Environment:**
At Perodua, we are committed to cultivating leaders who foster inclusivity and mentorship. Our team values a supportive work environment where individuals are encouraged to grow, collaborate, and excel in their roles.
**Deadline to Apply:** October 27, 2024
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other status protected by law. We strive to provide equal employment opportunities to all, creating a welcoming atmosphere that respects the unique attributes of each individual.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.