Customer Service Cum Telesales Executive

The Customer Success cum Telesales Officer is responsible for handling inbound and outbound conversations to assist customers, provide product/service information, resolve issues, and upsell or cross-sell products/services. This role is key to maintaining customer satisfaction and driving sales growth through effective communication and problem-solving skills.

What you will do




-Engage with prospects from social media and calls who express interest in the company's products and services, including consistent follow-up to ensure lead conversion through calls and chats.


-Meet or exceed sales targets through effective upselling and cross-selling techniques.


-Secure an appointment with a prospect and eventually convert to become a customer


-Coordinate with outlets to cater for any appointment changes where applicable


-Answer inbound customer calls, emails, and chats to address inquiries, concerns, and requests.


-Make outbound calls, chats, and emails to potential and existing customers to promote products, services, and special offers.


-Identify customer needs, offer appropriate products or services, and provide accurate information about products, services, pricing, and company policies.


-Maintain detailed records of customer interactions, sales, and transactions in the CRM system.


-Work closely with the sales and marketing teams to align on customer engagement strategies.


-Share customer feedback and insights with relevant departments to improve products and services.


-Experience in using Customer Engagement Platforms (CEP) to effectively manage customer interactions and track customer journeys.


-Leverage the platform's features to optimize customer communication and sales opportunities.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-emax-beaute-international-sdn-bhd-job-customer-service-cum-telesales-executive)
; Requirements:-  What you will need to have




-Passionate about building rapport with customers and recommending solutions that best suit their needs


-Prior experience in customer service hospitality industry is preferred


-Ability to speak and write in English, Mandarin and Bahasa Malaysia is a must


-Willing to work on rotational schedule, including weekends and public holidays.