Customer Service Executive (Fresh Grad Welcome)

We're seeking a detail-oriented Customer Care Executive to join our growing team! If you're ready to make an impact in a dynamic environment, we want to hear from you!
Why join us? We provide: Meal allowanceShift allowance13th AWSGroup insuranceMonthly KPI incentive Responsibilities: Provide excellent customer service and address customer needs across multiple communication channels (Email, Live Chat, Calls, etc.).Collect customer feedback, identify front-line issues like application failures, payment concerns, product inquiries, and report them promptly to the supervisor.Support the manager in preparing daily, weekly, and monthly reports.Monitor and assist with post-sales service to clients.Ensure payment records are accurate and updated regularly. Requirements: At least 1 Year(s) of working experience in the related field is required for this position.