Customer Service Executive

-Maintaining a positive, empathetic and professional attitude towards customers at all times.


-Responding promptly to customer inquiries. Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers.


-Acknowledging and resolving customer complaints.


-Communicating with customers through various channels (WhatsApp, Facebook, Instagram, Email, Live Chat etc.)


-Communicating and coordinating with relevant teams (IT, Sales and Marketing etc.) as necessary.


-Keeping records of customer interactions, transactions, comments and complaints.


-Ensure customer satisfaction and provide professional customer support.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-ucloudlink-sdn-bhd-roaming-man-job-customer-service-executive-1)
; Requirements:-


-At least possesses Diploma/Advanced/Higher/Graduate Diploma in any field.


-At least 1 year of working experience in Customer Service position. Fresh graduates who are passionate in Customer Service are welcomed to apply. 


-Good command of written and spken English, Bahasa Malaysia and Mandarin (to deal with mandarin speaking clients).


-Must be willing to work on rotational shift - 24/7 (Midnight shift allowance will be provided).


-Afternoon and night shifts are allowed to work from home.