Customer Service Manager - Remote Work

Responsibilities:

1. Manage a team of remote customer service representatives to ensure exceptional customer satisfaction.2. Develop and implement customer service policies and procedures to optimize efficiency and effectiveness.3. Handle escalated customer inquiries and complaints in a timely and professional manner.4. Analyze customer feedback and data to identify trends and areas for improvement.5. Collaborate with cross-functional teams to enhance the overall customer experience.6. Conduct regular performance evaluations and provide coaching and training to team members.7. Monitor key performance indicators and metrics to track team performance and drive continuous improvement.8. Stay up-to-date on industry trends and best practices in customer service management.

Requirements:

1. Bachelor's degree in Business Administration or a related field.2. Minimum of 6 years of experience in customer service management.3. Strong leadership and communication skills.4. Proven track record of successfully managing remote teams.5. Excellent negotiation and project management skills.6. Strong problem-solving abilities and a customer-focused mindset.7. Confident and energetic personality.8. Ability to adapt to a fast-paced and changing work environment.

Equal Opportunity Statement:MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.