Customer Service Officer

About us BINNIE REALTY SDN. BHD. is seeking a dedicated and customer-oriented Customer Service Officer to join our team. If you have a passion for providing excellent customer service and enjoy working in the real estate industry, we would love to hear from you!
Qualifications & experience Minimum of a high school diploma; a degree in Business Administration or a related field is a plus.At least 1 years of experience in customer service, preferably in the real estate industry.Excellent communication and interpersonal skills.Strong problem-solving abilities and a customer-focused mindset.Proficiency in Microsoft Office and CRM software.Ability to multitask and handle a high volume of inquiries.Self-motivated, with a positive attitude and a willingness to learn. Tasks & responsibilities Handle customer inquiries and provide accurate information about our real estate services.Assist customers with their property-related needs and guide them through the buying, selling, or renting process.Resolve customer issues and complaints promptly and professionally.Maintain and update customer records in our database.Conduct follow-up calls and emails to ensure customer satisfaction.Coordinate with sales agents and other departments to ensure a seamless customer experience.Participate in customer engagement activities and events. Benefits Competitive salary and benefits package.Comprehensive training and career development opportunities.A supportive and collaborative work environment.Opportunities to engage with a diverse range of clients and property listings.