Customer Service Representative

Job Description Quote & Debit review in Model N Standard order management including expedites/pull ins/cancellation/push outs.
Support Customer's RMA & other RMA related FA support.
Support review of account booking/backlog/billing with Sales.
Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
Partner with Sales to manage all Renesas communications with Distis/customers.
Renesas contact for Distis and Sales for any other topics.
Qualifications Bachelor's Degree or above in any field.
With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
Knowledge of Order management system, eg: SAP, Model N, Oracle.
Fluent in English & Chinese in both oral and written.
Must possess strong problem solving, communication and interpersonal skills.
Additional Information Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier.
The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions.
These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live.
Learn more at www.renesas.com .
Renesas' mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE.
TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial.
Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law.
For more information, please read our  Diversity & Inclusion Statement .