**Job Title:** Customer Service Representative - Remote Work
**Company:** MR DIY Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1 year
### Job Description:
MR DIY Group is seeking a dedicated and enthusiastic Customer Service Representative to join our team on a part-time basis. This remote position offers the flexibility of working from home while allowing you to engage directly with our valued customers. As a Customer Service Representative, you will serve as the first point of contact for customer inquiries, providing outstanding support and building positive relationships.
### Key Responsibilities:
- **Customer Interaction:** Respond promptly and courteously to customer inquiries via phone, email, and chat. Address customer questions, concerns, and feedback in a professional manner.
- **Problem-Solving:** Assist customers in troubleshooting issues with products or services, providing effective solutions and alternatives to enhance customer satisfaction.
- **Account Management:** Help customers create, manage, and maintain their accounts as well as process orders and returns seamlessly.
- **Documentation:** Accurately record customer interactions and transactions in our internal CRM system, ensuring that customer data is always current and complete.
- **Product Knowledge:** Stay informed about MR DIY products and promotions to effectively answer questions and provide recommendations to customers.
- **Feedback Collection:** Gather customer feedback and insights to identify trends and suggest improvements to enhance service delivery.
- **Collaborative Teamwork:** Work closely with other team members to ensure a cohesive approach to customer service and participate in team meetings to discuss performance and share best practices.
- **Ownership:** Take initiative in resolving customer complaints and escalations while ensuring that all communications reflect the company's values and commitment to customer satisfaction.
### Requirements:
- **Education:** High school diploma or equivalent required. An associate degree in a related field is a plus.
- **Experience:** At least 1 year of experience in a customer service role or similar position, demonstrating a strong understanding of customer needs and service-oriented practices.
- **Personality Traits:**
- **Reliable:** Demonstrate consistency and dependability in fulfilling job responsibilities and meeting deadlines.
- **Motivated:** Exhibit a strong work ethic with a desire to succeed and support the company's objectives.
- **Soft Skills:**
- **Decision-Making:** Ability to make sound decisions quickly while considering the best interests of the customer and the company.
- **Problem-Solving:** Exhibit a proactive approach in identifying issues and generating effective, timely solutions.
- **Technical Skills:** Proficiency in using common customer service software and tools; experience with CRM software is an advantage. Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
### Benefits:
- **Paid Sick Leave:** Enjoy paid sick leave to ensure your health and well-being.
- **Remote Work Flexibility:** Work from the comfort of your home with a flexible schedule that accommodates your lifestyle.
- **Company Transportation:** Access to transportation benefits when required for onsite activities or events.
### Working Environment:
At MR DIY Group, we believe in empowering our employees to take ownership of their roles and make impactful decisions that contribute to the success of our company. We foster an inclusive culture that values collaboration, continuous learning, and personal growth.
### Deadline to Apply:
Please submit your application by **October 26, 2024**.
### Equal Opportunity Statement:
MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.