**Job Title: Customer Service Representative - Remote Work**
**Company: UEM Sunrise Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 3**
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### Job Description:
UEM Sunrise Berhad is seeking a dynamic and dedicated part-time Customer Service Representative to join our remote team. In this role, you will play a crucial part in enhancing the customer experience by providing exceptional service and support. We value individuals who are adaptable, passionate, and committed to creating a positive environment for our customers and fellow team members.
### Key Responsibilities:
- **Customer Interactions**: Respond promptly to customer inquiries received via phone, email, and live chat, ensuring a high-quality customer experience.
- **Issue Resolution**: Efficiently handle and resolve customer complaints and concerns, utilizing critical thinking and problem-solving skills to achieve satisfactory outcomes.
- **Information Management**: Accurately document all customer interactions and maintain up-to-date records within the company's CRM system.
- **Product Knowledge**: Develop an in-depth understanding of our products and services to effectively assist customers and provide informed recommendations.
- **Process Improvement**: Identify areas for improvement in service processes and customer interaction techniques, collaborating with management to implement strategies for enhancement.
- **Team Collaboration**: Work closely with other team members and management to ensure seamless communication and operational efficiency.
- **Feedback Collection**: Actively solicit and compile customer feedback to improve service delivery and product offerings.
- **Training Participation**: Attend training sessions and participate in ongoing professional development opportunities to improve product knowledge, service skills, and customer handling techniques.
- **Performance Tracking**: Meet or exceed performance metrics such as call handling time, resolution rates, and customer satisfaction scores.
### Requirements:
**Educational Background:**
- A high school diploma or equivalent; a degree in Business Administration or a related field is preferred.
**Experience:**
- Minimum of 3 years of experience in a customer service role, preferably in a remote setting.
**Technical Skills:**
- Proficient in using customer relationship management (CRM) software and standard office applications.
- Comfortable with remote work technology, including video conferencing and messaging platforms.
**Soft Skills:**
- **Decision-Making**: Ability to assess situations quickly and make informed decisions to resolve customer inquiries and issues.
- **Time Management**: Skillful in prioritizing tasks effectively while meeting deadlines and providing timely responses to customers.
**Personality Traits:**
- **Adaptable**: Willingness to embrace change and adjust quickly to new information, processes, or technologies.
- **Passionate**: A genuine enthusiasm for helping customers and a commitment to delivering outstanding service.
### Benefits:
- Paid Time Off (PTO)
- Disability Insurance
- Parental Leave
### Working Environment:
At UEM Sunrise Berhad, we embrace diversity and foster an inclusive culture that values and respects all perspectives. Our remote work setting encourages collaboration, creativity, and open communication among team members, allowing for a supportive and engaging work atmosphere.
### Application Deadline:
Please submit your application by **October 5, 2024**.
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**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
