**Job Title:** Customer Service Specialist - Remote Work
**Company:** Tenaga Nasional Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Full-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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**Job Description:**
Tenaga Nasional Berhad is seeking a highly motivated and passionate Customer Service Specialist to join our dynamic team. This is a remote full-time position, ideal for individuals who possess a strong customer-centric mindset and are committed to delivering exceptional service. As a key player in our customer service department, you will be responsible for ensuring a seamless experience for our clients while fostering strong relationships with colleagues and stakeholders.
**Responsibilities:**
1. **Customer Support:**
- Provide timely and accurate responses to customer inquiries via phone, email, and chat, maintaining a friendly and professional demeanor.
- Resolve customer issues efficiently and effectively, escalating complex matters to the appropriate departments when necessary.
2. **Relationship Management:**
- Build and maintain strong relationships with clients, understanding their needs and providing solutions aligned with our services.
- Collaborate with cross-functional teams to ensure comprehensive support for customer requests.
3. **Product Knowledge:**
- Develop a thorough understanding of Tenaga Nasional Berhad's products and services, enabling you to provide insightful guidance to customers.
- Stay updated with current promotions, offerings, and industry trends to assist customers better.
4. **Data Management:**
- Accurately record and manage customer interactions and transactions in the customer relationship management (CRM) system.
- Analyze customer feedback and data to identify trends and recommend improvements in service delivery.
5. **Training and Development:**
- Participate in ongoing training and professional development opportunities to enhance skills and knowledge.
- Mentor new team members and share best practices to improve overall team performance.
6. **Leadership and Initiative:**
- Take the initiative to suggest process improvements and contribute to team discussions.
- Demonstrate leadership qualities by modeling exceptional service behavior and encouraging collaboration within the team.
7. **Compliance:**
- Ensure compliance with company policies, procedures, and industry regulations in all interactions.
**Requirements:**
- **Education:** Associate degree or equivalent experience; a bachelor's degree in a related field is a plus.
- **Experience:** Minimum of 2 years of experience in customer service or a similar role.
- **Technical Skills:** Proficiency in customer support software, CRM systems, and Microsoft Office Suite. Familiarity with telecommunications or energy sectors is an advantage.
- **Personality Traits:**
- **Independent:** Ability to work confidently and effectively with minimal supervision.
- **Passionate:** Enthusiasm for providing outstanding customer service and support.
- **Soft Skills:**
- **Cooperation:** Strong ability to work collaboratively within a team and with external stakeholders.
- **Leadership:** Capability to lead by example and inspire others, contributing positively to team morale and productivity.
**Benefits:**
- Paid sick leave
- Comprehensive training and professional development
- Vision insurance
**Working Environment:**
At Tenaga Nasional Berhad, we prioritize a supportive and inclusive working environment where strong relationships are built with colleagues, clients, and partners. We value collaboration and open communication, driving success through teamwork and mutual respect.
**Application Deadline:** ********
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**Equal Opportunity Statement:**
Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.