**Job Title:** Customer Service Specialist - Work from Home
**Company:** UMW Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
UMW Holdings Berhad is seeking a motivated and driven Customer Service Specialist to join our dynamic team. This entry-level position is essential to ensuring our customers receive the highest level of service and support while working remotely from the comfort of your home. As a Customer Service Specialist, you will play a pivotal role in enhancing customer satisfaction, resolving inquiries, and fostering a positive experience.
### **Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly to customer inquiries via various channels including phone, email, and chat.
- Assist customers with questions about our products and services, ensuring accurate information is provided.
- **Problem Resolution:**
- Identify and evaluate customer issues and provide the appropriate solutions in a timely manner.
- Escalate complex issues to higher levels of management as necessary and ensure follow-up to resolve concerns.
- **Customer Relationship Management:**
- Build positive relationships with customers to maintain high levels of customer satisfaction and loyalty.
- Document customer interactions and updates in the appropriate systems to ensure seamless communication within the team.
- **Cross-Department Collaboration:**
- Work closely with sales and technical support teams to understand product updates and convey relevant information to customers.
- Participate in team meetings to discuss challenges, share solutions, and propose process improvements.
- **Performance Tracking:**
- Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
- Provide constructive feedback to management regarding customer needs and preferences.
- **Continuous Learning:**
- Stay updated on product knowledge, company policies, and industry trends to effectively assist customers.
- Engage in ongoing training and professional development opportunities offered by UMW Holdings Berhad.
### **Requirements:**
- **Education:**
- A high school diploma or equivalent; relevant coursework in customer service or related fields is a plus.
- **Experience:**
- No prior experience required; however, any customer service or retail background is a bonus.
- **Personality Traits:**
- Highly motivated and driven to achieve success in customer service roles.
- Enthusiastic and able to maintain a positive attitude in challenging situations.
- **Soft Skills:**
- Strong cooperation skills to work effectively in a virtual team environment.
- Excellent presentation and communication skills, both verbal and written.
- **Technical Proficiency:**
- Comfortable using computers and customer service software; prior experience with CRM systems is beneficial.
- Proficient in using virtual communication tools and platforms.
### **Benefits:**
- **Parental Leave:** Competitive parental leave policies to support you and your family.
- **Training & Professional Development:** Opportunities for continuous learning and career advancement.
- **Employee Discounts:** Access to exclusive discounts on our products and services.
### **Working Environment:**
Join us in a high-energy workplace where collaboration and impact are at the heart of what we do. We are committed to achieving success through teamwork and innovation, all while working in a flexible and supportive remote setting.
### **Application Deadline:**
Please submit your application by **October 27, 2024**.
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**Equal Opportunity Statement:**
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.