Customer Service Team Lead - Penang

Qualifications Minimum requirements:Bachelor Degree preferredSignificant experience in a complex fast paced environmentMinimum 2 years of prior relevant people management experienceStrategic thinker with strong analytical and creative problem-solving skillsExcellent written and verbal communication skillsPassion for ensuring an excellent user experience Responsibilities Responsibilities:Provide mentorship, guidance and career development to members of your teamLead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutionsTeam management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertiseEstablish team goals and work with direct reports on strategies for executing, measuring progress and sharing resultsDeliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutionsIdentify actionable insights, suggest recommendations, and influence team strategy through effective communicationAdvocate for users within their market, partnering with global and cross-functional teams to develop global solutions