**Job Title:** Customer Success Assistant - Work from Home
**Company:** QSR Brands
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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### Job Description:
QSR Brands is seeking a highly motivated and adaptable **Customer Success Assistant** to join our dynamic team. This role is designed for a self-starter who can thrive in a remote working environment while delivering exceptional support to our customers. In this position, you will be integral to ensuring customer satisfaction, driving retention, and enhancing the overall customer experience.
### Key Responsibilities:
- **Customer Relations:** Serve as the primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing solutions in a timely manner.
- **Onboarding & Training:** Facilitate the onboarding process for new customers, guiding them through our products and services, demonstrating features, and ensuring they gain maximum value.
- **Service Excellence:** Monitor customer usage and engagement, proactively reaching out to offer assistance, gather feedback, and suggest enhancements or additional services that align with their needs.
- **Collaboration:** Work closely with other departments such as Sales, Marketing, and Product Development to relay customer feedback and insights, thereby contributing to product improvement and roadmap.
- **Project Management:** Manage multiple projects simultaneously, ensuring deadlines are met and deliverables align with customer expectations and company standards.
- **Documentation & Reporting:** Maintain accurate records of customer interactions, prepare reports concerning customer success metrics, and share insights with the team to drive continuous improvement.
- **Issue Resolution:** Effectively resolve escalated customer issues, utilizing problem-solving skills to ensure customer satisfaction and retention.
- **Feedback Loop:** Gather and analyze customer feedback, reporting common pain points and potential areas for innovation to relevant internal teams.
### Requirements:
- **Education:** Bachelor's degree or relevant experience in customer service, business administration, or a related field.
- **Experience:** A minimum of 4 years in a customer success or similar role.
- **Technical Proficiency:** Familiarity with customer relationship management (CRM) software and other related digital tools.
- **Soft Skills:**
- Strong **teamwork** ethic with the ability to work collaboratively in a remote setting.
- Outstanding **project management** skills to juggle multiple tasks and keep projects on track and within budget.
- **Personality Traits:**
- **Adaptable** and flexible to shifting priorities and roll with the punches in a fast-paced environment.
- **Independent** work style, capable of managing time and responsibilities without direct supervision.
### Benefits:
- **Remote Work Flexibility:** Enjoy the benefits of working from home while achieving a work-life balance that suits your lifestyle.
- **Free Accommodation:** For eligible candidates, we offer free accommodation to enhance your living experience while contributing to our team.
- **Disability Insurance:** Comprehensive support to ensure you and your family are protected in case of unforeseen circumstances.
### Working Environment:
At QSR Brands, we foster a culture of innovation and embrace calculated risk-taking to drive progress. We value diverse ideas and encourage our employees to think creatively, contributing to a collaborative and engaging working environment.
### Application Deadline:
Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or any other characteristic protected by law.
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If you are passionate about customer success and ready to grow with a company that values innovation and teamwork, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.