**Job Title:** Customer Success Assistant - Work from Home
**Company:** Dialog Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Overview:**
Dialog Group Berhad is seeking a motivated and customer-oriented Customer Success Assistant to join our dynamic team. This part-time, entry-level position is perfect for individuals who are passionate about improving customer relationships and driving customer satisfaction. As a Customer Success Assistant, you will play a crucial role in ensuring our clients utilize our products and services effectively while building strong, lasting relationships.
### **Key Responsibilities:**
1. **Customer Engagement:**
- Assist in onboarding new clients and guide them through the initial stages of their journey.
- Regularly communicate with clients via email, chat, and phone to ensure satisfaction and address any concerns.
2. **Problem Resolution:**
- Respond promptly to client inquiries, providing solutions to any challenges they face with our products or services.
- Collaborate with the operations and technical teams to escalate issues and ensure timely resolution.
3. **Account Management:**
- Maintain accurate records of client interactions in our Customer Relationship Management (CRM) systems.
- Monitor client usage and engagement metrics to identify opportunities for upselling or additional support.
4. **Feedback Loop:**
- Regularly gather client feedback and insights on their experiences and challenges.
- Work with the product development team to relay customer needs and help in shaping future services.
5. **Training & Development:**
- Assist in creating and providing training materials for clients to enhance their understanding and usage of our services.
- Participate in training sessions and workshops to continuously improve product knowledge and customer service skills.
6. **Reporting:**
- Prepare and present weekly reports on customer success metrics and client feedback.
- Analyze data to uncover trends and areas for improvement in customer experience.
7. **Team Collaboration:**
- Collaborate with colleagues to share insights, learnings, and best practices to improve overall customer success strategies.
- Build strong relationships with colleagues, clients, and partners to foster a positive working environment.
### **Requirements:**
- **Education:**
- Bachelor's degree or equivalent experience in Business, Communication, or a related field is preferred.
- **Experience:**
- Minimum of 1 year of experience in customer service or customer success roles.
- Familiarity with Customer Relationship Management (CRM) tools is an advantage.
- **Personality Traits:**
- Resilient – Ability to handle challenges and stress effectively, staying motivated in a fast-paced environment.
- Adaptable – Comfortable with changing environments and open to learning new skills and processes.
- **Soft Skills:**
- Exceptional time management skills, with the ability to prioritize and manage multiple tasks effectively.
- Creative problem-solver who can think outside the box to deliver unique solutions for customer challenges.
### **Benefits:**
- Comprehensive training and professional development opportunities to enhance your skills and career trajectory.
- Parental leave policy designed to support you during important life events.
- Retirement plan benefits to help you secure your financial future.
### **Working Environment:**
At Dialog Group Berhad, we believe in fostering a collaborative and supportive work atmosphere. You will have the opportunity to build strong relationships with colleagues, clients, and partners while working remotely. We value teamwork and encourage open communication that contributes to a thriving workplace culture.
### **Application Deadline:**
Please submit your applications by **October 27, 2024**.
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Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.