**Job Title:** Customer Success Representative
**Company:** Dialog Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Dialog Group Berhad is seeking motivated and passionate individuals to join our team as Customer Success Representatives. As an entry-level position, this role is perfect for candidates with no prior experience who are eager to learn and grow in a dynamic, customer-centric environment. You will be responsible for ensuring that our customers have a positive experience with our products and services, fostering long-term relationships and driving customer satisfaction.
**Responsibilities:**
1. **Customer Engagement:**
- Assist customers through various communication channels, including phone, email, and live chat.
- Provide prompt and effective solutions to customer inquiries and concerns, ensuring a high level of customer satisfaction.
2. **Onboarding Support:**
- Guide new customers through the onboarding process, helping them understand product features and functionality.
- Develop and deliver customer training sessions via webinars or one-on-one interactions.
3. **Relationship Management:**
- Build and maintain strong relationships with customers to drive customer loyalty and retention.
- Identify and understand customer needs and challenges to proactively address them.
4. **Feedback Collection:**
- Gather and analyze customer feedback to identify trends and opportunities for service improvement.
- Collaborate with cross-functional teams to communicate customer insights and contribute to future enhancements.
5. **Reporting:**
- Maintain accurate records of customer interactions and ensure data integrity in the Customer Relationship Management (CRM) system.
- Prepare regular reports on customer satisfaction metrics and improvement initiatives.
6. **Team Collaboration:**
- Work closely with the sales and product development teams to share customer insights and feedback.
- Participate in team meetings and contribute ideas that foster a culture of innovation.
7. **Continuous Learning:**
- Stay informed about the company's products and industry trends to effectively support customers.
- Engage in professional development opportunities as directed by management.
**Requirements:**
- **Education:** High School Diploma or equivalent; pursuing a degree in Business, Communications, or related field is a plus.
- **Experience:** No prior experience is required; however, any internship or volunteer experience in customer service or related areas is advantageous.
- **Personality Traits:** Reliable and dedicated individuals who show a strong commitment to customer service and team goals.
- **Soft Skills:**
- Leadership: Demonstrated ability to take initiative and guide customers towards solutions.
- Planning: Strong organizational skills, with the ability to manage multiple tasks effectively and meet deadlines.
- **Technical Skills:** Familiarity with CRM software and basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
**Benefits:**
- Free food provided to all employees during work hours.
- Paid sick leave to support employee health and well-being.
- Paid overtime for hours worked beyond normal working hours.
**Working Environment:**
At Dialog Group Berhad, we foster an environment that encourages curiosity and questioning. We believe that fostering innovation and growth is rooted in open dialogue and exploration of new ideas. Join our team and benefit from a supportive atmosphere that values your contributions and encourages continuous learning.
**Application Deadline:** October 27, 2024
**Equal Opportunity Statement:**
Dialog Group Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals without regard to race, gender, age, disability, or any other characteristic protected by law.
Join us at Dialog Group Berhad and take the first step in building a rewarding career focused on customer success! We look forward to your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.