**Job Title: Customer Success Specialist**
**Company: IJM Corporation Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Experience Required: 0 years**
**Deadline to Apply: October 10, 2024**
**Company Overview:**
At IJM Corporation Berhad, we embrace a culture that challenges norms and encourages bold thinking. We are a leading company in [specify industry/sector], committed to delivering outstanding services and solutions to our diverse clientele. Our values revolve around innovation, teamwork, and customer satisfaction, making us a dynamic workplace where every contribution counts.
**Position Overview:**
As a **Customer Success Specialist**, you will play a vital role in ensuring our customers achieve their desired outcomes with our products and services. This entry-level, part-time position is perfect for individuals looking to begin their career in customer service while contributing to customer satisfaction and retention. You will work collaboratively with a dedicated team, providing assistance and solutions that exceed customer expectations.
**Key Responsibilities:**
- **Customer Engagement:** Serve as the primary point of contact for clients, responding to inquiries via phone, email, or chat promptly and professionally.
- **Client Onboarding:** Support the onboarding process for new clients, guiding them through the setup and integration of our products or services.
- **Issue Resolution:** Assist customers in troubleshooting issues, escalating complex problems to senior team members when necessary, and ensuring timely resolutions.
- **Feedback Collection:** Gather and analyze customer feedback to identify pain points and areas for improvement in our product offerings or service processes.
- **Success Metrics:** Monitor customer engagement and success metrics, proactively identifying opportunities for upselling or cross-selling additional services.
- **Documentation:** Maintain comprehensive records of customer interactions, inquiries, and resolutions in our CRM system to support team collaboration and continuous improvement.
- **Collaboration:** Work closely with marketing and sales teams to share customer insights and feedback that may inform product development and service enhancements.
- **Training and Support:** Provide assistance in training customers on product features and best practices, enhancing their overall experience and satisfaction.
**Requirements:**
- **Education:** High school diploma or equivalent is required; a degree in business, communications, or a related field is a plus.
- **Experience:** Fresh graduates or candidates with no prior experience in customer service are encouraged to apply.
- **Personality Traits:**
- Resilient: Able to bounce back from challenges and remain positive in dynamic environments.
- Reliable: Dependable and committed to delivering quality work and excellent customer service.
- **Soft Skills:**
- Time Management: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
- Persuasion: Skilled in articulating benefits and value propositions, effectively guiding customers toward solutions that meet their needs.
- **Technical Skills:** Proficiency in basic computer applications (Microsoft Office, CRM software) is preferred but not required.
**Benefits:**
- Flexible remote working options to support work-life balance.
- Access to a gym membership to promote health and wellness.
- A comprehensive retirement plan to support long-term financial security.
**Working Environment:**
At IJM Corporation Berhad, we foster an inclusive and innovative workplace where challenging the status quo is encouraged. You will be part of a supportive team that values your input and ideas while providing ample opportunities for personal and professional growth.
**Equal Opportunity Statement:**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
If you are eager to launch your career in customer success and make a meaningful impact, we would love to hear from you! Apply now and join us in delivering exceptional service to our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
