**Job Title:** Customer Success Specialist - Work from Home
**Company:** IJM Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
IJM Corporation Berhad is seeking a dedicated and motivated Customer Success Specialist to join our dynamic team. This part-time position offers the opportunity to work from home and play a pivotal role in ensuring our customers have an outstanding experience with our products and services. As part of our commitment to fostering a culture that embraces change and responds resiliently, you will be instrumental in driving customer satisfaction and retention.
**Key Responsibilities:**
- **Customer Engagement:** Build and maintain strong relationships with customers through regular communications, follow-ups, and relationship-building activities, ensuring they receive the support needed to maximize the value of our services.
- **Onboarding and Training:** Guide new customers through the onboarding process, providing them with necessary training and resources to help them understand and effectively use our products and services.
- **Issue Resolution:** Address customer inquiries and provide timely resolutions to issues or challenges they may face, utilizing your strong problem-solving skills and thorough understanding of our products.
- **Feedback Collection:** Actively solicit customer feedback on their experiences and contribute insights to improve services and address potential issues before they arise.
- **Performance Metrics:** Monitor and analyze customer health metrics, providing regular reports and updates to management on customer satisfaction and retention progress.
- **Collaboration:** Work closely with sales, marketing, and support teams to ensure customer needs are met and provide insights to enhance the customer journey, relying on your persuasive and innovative communication skills.
- **Product Knowledge:** Stay updated on company products, services, and industry trends, ensuring you can effectively respond to customer inquiries and provide informed recommendations.
- **Documentation:** Maintain accurate records of customer interactions, feedback, and resolution processes in our CRM system to ensure all information is accessible for future reference.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in customer success, customer support, or a related field.
- **Communication Skills:** Exceptional verbal and written communication skills, with the ability to adapt your style to different audiences.
- **Soft Skills:** Proven ability to persuade and influence customers, alongside a mindset focused on innovation to enhance customer experiences.
- **Personality Traits:** Must exhibit a high degree of dedication, motivation, and a proactive approach to customer service.
- **Technical Skills:** Proficiency in CRM software and MS Office Suite; experience with customer support tools is a plus.
- **Problem-Solving Abilities:** Strong analytical skills with the capability to assess customer needs and derive practical solutions.
- **Team Player:** Ability to collaborate with cross-functional teams and contribute to a positive working environment.
**Benefits:**
- **Profit Sharing:** Eligible for a profit-sharing scheme that rewards your hard work and dedication.
- **Retirement Plan:** Access to a structured retirement plan to secure your future.
- **Life Insurance:** Comprehensive life insurance coverage as part of our employee benefits package.
**Working Environment:**
Join a thriving culture that not only embraces change but also responds to challenges with resilience. At IJM Corporation Berhad, we encourage creativity and innovation, ensuring that all team members are empowered to bring their best ideas to the table.
**Application Deadline:**
Please submit your application before **October 31, 2024**.
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**Equal Opportunity Statement:**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, and we welcome applicants from all backgrounds and perspectives.
We look forward to inviting you to be part of our customer-centric team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.