Customer Support Associate

Job Description:

We are seeking a passionate and dedicated Customer Support Associate to join our team at Malaysia Airlines Berhad in George Town, Penang. As an Entry Level position, no prior experience is required, but we are looking for individuals who are adaptable, great communicators, and have a strong desire to provide excellent customer service.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Troubleshoot and resolve customer issues with empathy and a focus on customer satisfaction.3. Provide accurate information about products and services to customers.4. Process booking requests and cancellations with attention to detail.5. Collaborate with other team members to improve customer support processes.6. Maintain customer records and update systems with relevant information.7. Follow up with customers to ensure their issues have been resolved satisfactorily.8. Stay up-to-date on company policies and procedures to provide accurate information to customers.

Requirements:1. Passionate and dedicated individual with strong customer service skills.2. Excellent communication skills, both verbal and written.3. Ability to adapt to different customer situations and needs.4. High school diploma or equivalent.5. Proficient in using computer systems and customer support software.6. Strong organizational skills and attention to detail.

Benefits:1. Remote work flexibility.2. Company-provided equipment for work.3. Profit sharing opportunities for all employees.

Working Environment:Our working environment at Malaysia Airlines Berhad encourages curiosity and questioning to fuel innovation and growth. We value diversity and collaboration among our team members to drive success and customer satisfaction.

Equal Opportunity Statement:Malaysia Airlines Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 29, 2024

Join our team and be a part of the exciting world of customer support at Malaysia Airlines Berhad! Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.