**Job Title:** Customer Support Representative - Work from Home
**Company:** SIRIM Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
**Application Deadline:** ********
**Company Overview:**
SIRIM Berhad is a leading organization dedicated to advancing innovation and technology in Malaysia. Our mission is to build a compelling ecosystem that embraces quality and sustainability. As we expand our customer support team, we are looking for dynamic individuals who are excited to engage with our customers and provide exceptional service while working from the comfort of their own homes.
**Job Overview:**
The Customer Support Representative will serve as the primary point of contact for customers seeking assistance with our products and services. This role is essential to our mission of delivering outstanding customer experiences, and we are looking for confident and energetic individuals who can effectively communicate solutions, troubleshoot issues, and innovate ways to enhance user satisfaction.
**Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide clear and accurate information regarding products, services, and company policies.
- Assist customers in troubleshooting and resolving technical issues, ensuring a high level of service quality.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Investigate and follow up on customer feedback to ensure continuous improvement.
- Collaborate with cross-functional teams such as technical support, product development, and marketing to address customer needs and improve the overall customer experience.
- Identify opportunities for process improvements and implement innovative solutions to enhance efficiency.
- Participate in ongoing training and development sessions to remain current on product updates and customer service best practices.
- Contribute positively to a team-oriented environment by sharing ideas and strategies for improving service delivery.
**Requirements:**
- Minimum of 2 years of experience in a customer support or related role.
- Confident and energetic attitude with a strong passion for customer service.
- Exceptional communication skills, both verbal and written, in English and Malay.
- Detail-oriented with excellent problem-solving abilities.
- Proficient in using customer support software and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a remote setting.
- Strong interpersonal skills and the ability to build rapport with customers and team members.
- Innovative mindset with a proven ability to contribute fresh ideas that enhance customer engagement.
- Availability to work flexible hours to meet customer needs.
**Benefits:**
- Gym membership to promote health and well-being.
- Profit-sharing opportunities based on company performance.
- Relocation allowance for those venturing from outside Penang.
- A supportive work environment that prioritizes collaboration and respect among team members.
**Working Environment:**
At SIRIM Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering an inclusive culture that encourages personal and professional growth while embracing diversity.
**Equal Opportunity Statement:**
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on merit, qualifications, and business needs. We encourage applications from all individuals regardless of race, gender, ability, or background.
If you are passionate about providing exceptional customer service and ready to join a dynamic team, we invite you to apply for this exciting opportunity at SIRIM Berhad by the deadline of October 7, 2024. Your next career adventure awaits!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
