**Job Title:** Customer Support Specialist
**Company:** Boustead Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### **Job Description:**
**Overview:**
Boustead Holdings Berhad is seeking a passionate and adaptable Customer Support Specialist to join our dynamic team in Johor Bahru. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their inquiries are addressed efficiently and effectively. This position plays a vital role in enhancing customer satisfaction and nurturing long-lasting relationships with our clients.
### **Key Responsibilities:**
- **Customer Interaction:** Serve as the primary point of contact for customer inquiries via phone, email, and chat. Engage with customers in a professional, friendly manner while ensuring their concerns are heard and understood.
- **Problem Resolution:** Identify, analyze, and address customer issues, providing timely and appropriate solutions. Employ effective problem-solving skills to resolve challenges and escalate matters as necessary.
- **Product Knowledge:** Develop a deep understanding of Boustead Holdings Berhad's products and services to provide accurate information and support to customers. Stay updated on changes and improvements in offerings.
- **Documentation:** Maintain accurate records of customer interactions, inquiries, and transactions in the company's CRM system. Ensure all customer communications are documented promptly and comprehensively.
- **Feedback Collection:** Gather customer feedback to identify areas for improvement in service delivery and product offerings. Collaborate with the relevant departments to drive improvements based on customer insights.
- **Team Collaboration:** Work closely with team members and departments such as sales, operations, and marketing to ensure a seamless customer experience. Participate in team meetings to share insights and best practices.
- **Training Participation:** Engage in any training programs offered by the company to enhance knowledge and skills. Stay abreast of industry trends to improve service quality.
- **Promote a Positive Environment:** Contribute to a joyful and vibrant work atmosphere, fostering teamwork and establishing healthy relationships among colleagues, which positively impacts customer interaction.
### **Requirements:**
**Education and Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 3 years of relevant experience in customer support or related roles.
**Key Skills:**
- **Soft Skills:** Exceptional problem-solving abilities and people management skills. Strong verbal and written communication skills, with a knack for active listening.
- **Technical Skills:** Proficient in utilizing CRM software and Microsoft Office Suite. Familiarity with online chat and ticketing systems is advantageous.
**Personality Traits:**
- **Passionate** about delivering outstanding customer service.
- **Adaptable** to changing priorities and comfortable working in a fast-paced environment.
**Working Environment:**
At Boustead Holdings Berhad, we inject vibrancy and joy into our daily operations. We believe that a positive atmosphere enhances productivity and fosters innovation.
### **Benefits:**
- **Parental Leave:** Generous parental leave policy to support work-life balance.
- **Relocation Allowance:** Financial support for candidates relocating to join our team.
- **Company Transportation:** Provision of transportation for employees to ensure a hassle-free travel experience.
### **How to Apply:**
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for Boustead Holdings Berhad by **October 27, 2024**.
### **Equal Opportunity Statement:**
Boustead Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, age, disability, or any other characteristic.
Join us in making a positive impact and delivering outstanding experiences to our valued customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.