**Job Title:** Customer Support Specialist - Work from Home
**Company:** UMW Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
UMW Holdings Berhad is seeking a motivated and passionate Customer Support Specialist to join our dynamic team. This is an exciting opportunity to work from the comfort of your home while contributing to a company that values diversity and inclusivity. As an entry-level position, we welcome applicants with no prior experience, but a willingness to learn and grow is essential.
**Key Responsibilities:**
1. **Customer Interaction**:
- Serve as the first point of contact for customers through various channels (phone, email, chat).
- Provide timely and effective assistance to resolve customer inquiries, complaints, and issues in a professional manner.
2. **Issue Resolution**:
- Identify customer needs and determine appropriate solutions.
- Document customer interactions and resolutions in our case management system.
3. **Product Knowledge**:
- Maintain thorough knowledge of UMW Holdings Berhad's products and services to effectively assist customers.
- Update and refine knowledge based on product changes and training materials.
4. **Collaboration**:
- Work collaboratively with team members to enhance customer experience and improve processes.
- Participate in team meetings to discuss customer feedback, challenges, and solutions.
5. **Feedback and Reporting**:
- Gather and report customer feedback and insights to management to contribute to continuous improvement.
- Proactively suggest ideas for improving customer satisfaction and operational efficiency.
6. **Adaptability and Growth**:
- Exhibit adaptability in a fast-paced environment and embrace changes in products, policies, and procedures.
- Engage in ongoing learning and development opportunities to enhance skills and advance career growth.
**Requirements:**
- **Education**: High school diploma or equivalent; further education is a plus.
- **Personality Traits**:
- Adaptable: Ability to adjust to new situations and handle change positively.
- Passionate: A genuine interest in helping customers and improving their experience.
- **Soft Skills**:
- Teamwork: Strong ability to work collaboratively and support team objectives.
- Creativity: Innovative thinking to develop unique solutions for customer needs.
- **Technical Skills**:
- Proficient in using computers and navigating multiple software applications.
- Familiarity with customer relationship management (CRM) systems is a plus, but not required.
- **Communication Skills**:
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong listening skills to fully understand customer needs and concerns.
**Benefits:**
- **Paid Sick Leave**: Prioritize your health and well-being with our paid sick leave policy.
- **Employee Discounts**: Enjoy exclusive discounts on UMW Holdings Berhad products and services.
- **Disability Insurance**: Comprehensive support and security for you and your family.
**Working Environment:**
At UMW Holdings Berhad, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to fostering an environment where every team member feels appreciated and empowered to contribute their unique talents.
**Application Deadline**: Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:**
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other basis protected by law.
Join us in making every customer interaction a positive one, and help us create a better experience for everyone!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.