• Salary Package: RM1900 + KPI ALLOWANCE UP TO RM400 + NIGHT SHIFT ALLOWANCE UP TO RM 300
• EPF+SOCSO
• 12 ANNUAL LEAVE + 14 MEDICAL LEAVE is PROVIDED
• 1 month paid training is provided
• FREE Shuttle service at some location.
• Location: NEAR Nusa Jaya
Requirements
• Possess at least SPM and above. Fresh graduate is welcome to apply.
• Fluency in reading and writing English and Bahasa Malaysia
• 24 Hours rotational shift (9 Hours including 1 hour break)
• 6 Workdays and 1 Rotational Off day including working on weekend and public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment.
• Strong ability to multitask, prioritize and manage time effectively.
• You are required to work on site at Medini 7 Office
• Available to start work on 9 October 2024
Responsibility
• Manage and resolve incoming customer inquiries via phone, chat, and email concerning ride-hailing, food delivery, and other services.
• Manage and resolve customer complaints related to driver or delivery partner performance, service quality, and order issues, ensuring effective and prompt solutions.
• Facilitate order modifications, cancellations, and refunds, ensuring a seamless and efficient process for customers.
• Clearly inform customers of any updates to service policies, terms, or conditions, ensuring they are fully aware of any changes.
• Keep up-to-date with the latest updates in service policies, operational procedures, and best practices in customer service.
About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational technology company headquartered in One-North, Singapore. It is the developer of a super-app for ride-hailing, food delivery, and digital payment services on mobile devices that operates in Singapore, Malaysia, Cambodia, Indonesia, Myanmar, the Philippines, Thailand, and Vietnam.