Front Office Manager

Job Description:
Manage all front office operations, ensuring the highest standards of guest service and employee satisfaction while contributing to hotel financial goals. Key responsibilities include:
Leading the front office team with a hands-on approach to service and providing necessary on-the-job training. Overseeing all aspects of front office operations, including the Front Desk, Concierge, Bell Desk, reservations, and PBX. Monitoring guest experiences through floor observation, guest surveys, and opportunity logs to ensure full engagement and conducting daily audits. Cultivating a work environment that prioritizes exceptional employee experiences. Ensuring adherence to financial and information security processes to facilitate successful audits and minimize losses. Collaborating with loss prevention to train the team in safety procedures and prioritize guest safety. Establishing processes for comprehensive employee training from onboarding to annual re-certifications. Leading and participating in daily lineups, departmental meetings, and training sessions as needed. Providing coaching and counseling to employees when necessary, using appropriate documentation and techniques. Creating and reviewing weekly schedules based on operational needs. Collaborating with the Director of Front Office on payroll, purchasing, inventories, and other front-of-house projects while adhering to budgetary guidelines. Qualifications:
Minimum of 2 years of front-of-house management experience in a luxury or lifestyle hotel/resort. Preferred degree in Hospitality Management. Proficiency in Opera and a strong understanding of reservations. Preferred experience with HotSOS, Alice, and Kipsu. Proficiency in Microsoft Office. Experience in hiring and coaching team members. Experience with purchasing systems/processes and chequebook management. Flexibility to work evenings, weekends, and holidays as needed. Ability to lift 30 pounds. #J-18808-Ljbffr