Pop Meals is one of the fastest-growing food tech startups in Southeast Asia. We make our food brand an everyday choice by delivering popular meals via our app and through dine-in in our outlets. Funded by Y Combinator and leading tech investors from Silicon Valley, Europe, and Asia, we're conquering a trillion-dollar market in the most exciting region of the world.
Your responsibilities: Customer Experience Excellence: Develop and implement systems that enhance customer satisfaction in all outlets.Oversee food preparation, ensuring adherence to SOPs for quality and consistency.Maintain high standards of cleanliness, meal availability, and scheduling.Ensure swift, friendly, and hygienic service.Address and minimize issues such as order mix-ups, cancellations, foreign objects, and meal unavailability. Building a High-Performing Team: Recruit, train, and develop managers, area managers, and outlet crew to create a cohesive and efficient workforce.Establish a training academy and implement ongoing training initiatives.Set up incentive structures, reporting lines, and processes to reward performance.Address underperformance promptly to maintain a high standard of operations. Profitability & Financial Management: Manage the P&L of outlets.Drive revenue through excellent service and local store marketing.Optimize labor costs and reduce overhead expenses in logistics, management, and waste. Expansion & Growth: Lead the rollout and operational launch of new outlets and Joint Ventures (e.g., Drive-Through, Container Outlet). You are: Operational Expertise: Highly organized, structured, and attentive to detail, with a hands-on approach to managing operations.Leadership & Team Building: Infectious enthusiasm with a strong ability to motivate, train, and set high standards for the team.Adaptability: Calm under pressure, open to change, and quick to execute improvements based on feedback.Results-Driven: Aggressive in pursuing goals, focused on execution, and proactive in solving problems to meet and exceed targets.Customer-Centric Mindset: Committed to enhancing the customer experience through innovative solutions and efficient service. Perks & benefits: Work with the smartest and most passionate team from over 15 nationalities
Highly competitive salary and benefits
Rare opportunity to be a part of a brand that everyone around you loves, in one of the most exciting and fastest-growing regions in the world
All the perks that come with working in a startup including free lunch and dinner made by our in-house 5-star chefs