Job Description: Operational ManagementOversee Daily Operations: Ensure all hotel departments (front office, housekeeping, food and beverage, maintenance, etc.) operate efficiently.Staff Management: Hire, train, manage, and motivate hotel employees. Conduct regular performance reviews and provide feedback.Guest Relations: Ensure the highest level of guest satisfaction. Address guest complaints and resolve issues promptly and effectively.Quality Assurance: Maintain high standards of cleanliness, safety, and customer service. Regularly inspect facilities and guest rooms.Vendor Coordination: Manage relationships with suppliers and contractors to ensure services and supplies meet quality standards and hotel needs. 2. Financial Management Budgeting and Forecasting: Prepare and manage annual budgets. Monitor and control operational expenses within budget limits.Revenue Management: Develop and implement strategies to maximize hotel revenue. Analyze market trends and adjust pricing and marketing initiatives accordingly.Financial Reporting: Prepare daily, weekly, and monthly financial reports. Monitor financial performance and make necessary adjustments to achieve financial goals.Cost Control: Implement cost-saving measures without compromising quality. Negotiate contracts with suppliers to get the best possible rates. 3. Strategic Planning Market Analysis: Stay updated on industry trends, local market conditions, and competitors' activities.Business Development: Identify new business opportunities and develop plans to increase the hotel's market share.Brand Management: Maintain and enhance the hotel's brand and reputation. Ensure all marketing and operational efforts align with the boutique nature and unique selling points of the hotel. 4. Sales and Marketing Promotions and Packages: Develop and implement promotional campaigns and special packages to attract guests.Partnerships and Networking: Build relationships with local businesses, tourism boards, and other relevant organizations to boost the hotel's visibility and partnerships.Online Presence: Manage the hotel's online presence, including its website, social media accounts, and online travel agency (OTA) listings. Ensure positive reviews and high rankings. 5. Customer Experience Personalized Service: Ensure guests receive personalized and high-quality service that reflects the boutique nature of the hotel.Guest Feedback: Gather and analyze guest feedback through surveys and reviews. Implement improvements based on feedback to enhance the guest experience.Event Planning: Oversee the planning and execution of special events and functions hosted by the hotel, ensuring they meet guests' expectations and hotel standards. 6. Compliance and Safety Regulatory Compliance: Ensure the hotel complies with all local regulations and industry standards, including health and safety codes.Safety and Security: Implement and oversee safety and security procedures to protect guests, staff, and property. 7. Leadership and Development Team Development: Foster a positive work environment and encourage teamwork. Provide opportunities for professional development and career growth.Leadership: Lead by example, demonstrating high standards of professionalism, integrity, and customer service. Job Requirements: Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Hospitality/Tourism/Hotel Management or Business Management or equivalent.At least 5 years of working experience in Management roles.Preferably specializing in Hotel Management/Tourism Services or equivalent.Proven experience as a Hotel Operations Manager or in a similar role.Strong leadership, communication, and interpersonal skills.Excellent organizational and problem-solving abilities.Knowledge of hotel management software and systems.Ability to work flexible hours, including weekends and holidays