Provide ideas and feedback on strategies that will help optimize first-time resolutions for associate queries and improve associate experience.Provide a high level of service by handling internal and external escalated calls, emails and cases, often sensitive in nature, involving complex issues.Participate in the operational delivery of HR tasks across a broad range of the associate talent life cycle, including by not limited to onboarding, data updates and entry, as well as participating in any new HR program launch.Provides support on inquiries related to clients/employee self-service issues.Track and review inquiries from client group to ensure appreciated handling in a manner that drives the associate value proposition to increase retention and clients/employees satisfaction.Perform transactions related to HR with a high degree of accuracy and adherence to policy and procedures.Through analysis, proactively identifies and implements opportunities to improve the customer HR experience through changes in protocols internally.Maintains comprehensive knowledge of benefit programs, HR plans, policies, and processes.Develop efficient and effective HR processes that meet the needs of the business.Assist with day-to-day operations of the HR functions and duties.Be actively involved with the centralization of client payroll systems.Provide high quality, consistent HR guidance, support and resolution to internal and external with focus on HR service.Identify customer-impacting issues and implement solutions and process improvements to increase customer satisfaction.Contributes to the creation of education strategies through proactive communication and engagement with all levels of the organization to ensure increased understanding of systems tools, processes and availability of resources.Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.Lead and participate in cross-functional process improvement initiatives.Carry out ad-hoc assignments, support or activities as required by the management. Key Skills High degree or integrity, professionalism and ability to maintain strict confidentiality.Must be agile, adaptable to change, and able to multitask in a fast-paced, high-growth environment.Excellent HR planning, coordination, and organizational skills.Strong communication skills – must be a confident communicator who is able to deliver clear messages to internal and external.Demonstrated enthusiasm for service.Knowledge of/experience with HR practices.Effective verbal and written communication skills accompanied with cultural sensitivity.Ability to coach and train HR Shared Services Consultants.Excellent Verbal and/or written communication skills with the ability to provide exceptional customer service and de-escalate the customer ad needed.