Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
The Lead Management II is responsible for being the centralized point of contact for end-user customers. This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken. The role also takes part in campaign follow-ups, event tele-boosting, teleprofiling, and data verification projects when required by Regional Marketing teams.
Responsibilities:
Provides call handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow and social media); tracks all transactions in the lead mgmt system
Follow-up on campaigns, perform s teleprofiling and data verification calls as and when required by Regional Marketing
Ensures all inquiries are followed up and their status updated in the system to secure marketing database and reporting accuracy
Possesses a generic level of understanding of the whole Zebra Technologies product & solutions portfolio and latest Zebra product releases to support all type of inquiries and follow up on them accordingly
Promotes a positive image of product, technical skills and company commitment to provide quality customer service
Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
Supports Sales/Partners by updating leads and data in the system on their behalf, assists with Allocation and program system rules
Provides daily quality reporting and maintains accuracy, Trouble shoot and investigate lead transactions
System training to Sales & Partners
Qualified leads and support to Sales and Partners on lead management
Quality and complete data in the system
Reports for quality and lead generation metrics
Pre-sale support to customers
Active participation in system testing
Outbound demand general call support as required
Provides recommendations for newco lead management system and processes
Create newco lead management, lead generation and follow-up processes
Qualifications:
BA/BS degree preferred or equivalent work experience
2-5 years experience in customer support, marketing or sales support
Team worker
Action oriented
Customer focused
Results driven
Strong problem solving
Excellent time and task management
Ability to multitask
CRM/PRM knowledge
Excel/PowerPoint
Strong communications skills both spoken and written, strong negotiation & selling skills
Multilingual (EMEA)
Awareness of regional and cultural differences
Product portfolio and solutions knowledge
Strong interpersonal and communication (written and verbal) skills
Calm and confident telephone manner
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
