Manager, Community Management (Mandarin & English Support)About OKX
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.
OKX provides hundreds of token & futures trading pairs to help traders optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
What We Look For In You:
Bachelor's degree or above, with excellent command of spoken and written English and Mandarin as the role requires dealing with China/Hong Kong Mandarin speaking counterparts.
Possess strong learning ability, execution ability with high stress tolerance.
More than one (1) year of community-related work experience.
Willing to work in Tun Razak Exchange, within walking distance to MRT TRX.
What You'll Be Doing:
Formulate a 0-1 operation plan for the community according to business goals, including but not limited to improving community activity and planning community activities. Able to sort out the operation SOP completely and independently.
Through user profiling and other analysis, refine design activities and operation strategies to improve user awareness, stickiness, and retention. Complete user conversion in a targeted manner, and propose strategic improvements through data analysis.
Deeply explore users' needs and values, and lead the team to improve output.
Implement community operation plans to cultivate and improve the capabilities of team members and achieve transformation goals.
Benefits:
Competitive remuneration package (Basic Salary + Annual Increment)
Meal allowance up to RM 500/month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 2,500 training & wellness benefits per annum
Yearly bonus
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
Employee engagement, recognition, and appreciation program.
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.#J-18808-Ljbffr