**Job Title:** Online Account Support Officer
**Company:** Sime Darby Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**About Us:**
Sime Darby Berhad is a leading global player in the palm oil, industrial equipment, and motors sectors, committed to sustainability and excellence. We believe in empowering our employees to take ownership of their work and make impactful decisions. Join us as we pave the way for innovative solutions and exceptional service delivery!
**Job Summary:**
As an Online Account Support Officer, you will play a crucial role in ensuring a smooth customer experience by providing assistance and support to our online clients. This position is ideal for individuals who are energetic, driven, and are looking to kickstart their career in customer service and account management.
**Key Responsibilities:**
- Provide exceptional customer service via online channels, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Support clients in accessing and navigating through our digital platforms, providing guidance and troubleshooting as necessary.
- Assist in the creation and management of online accounts, ensuring accuracy and security of customer data.
- Collaborate with other departments to ensure prompt resolution of customer issues and facilitate a seamless experience.
- Document and track interactions with clients in our customer relationship management (CRM) system.
- Conduct follow-ups with clients to verify issue resolution and maintain positive relationships.
- Assist in the planning and execution of online account management initiatives, contributing ideas for process improvements.
- Stay updated about the company's services, policies, and promotions to provide accurate and relevant information to clients.
- Participate in training and development opportunities to enhance product knowledge and customer service skills.
**Requirements:**
- Energetic and driven personality, with a can-do attitude and a passion for helping others.
- Excellent communication skills, both verbal and written, in English and Malay.
- Strong planning and organizational skills, with a keen ability to prioritize tasks effectively.
- Problem-solving mindset, capable of identifying issues and generating practical solutions.
- Comfort with using technology and online tools, including CRM software and basic office applications.
- Ability to work independently and collaboratively in a team-oriented environment.
**Benefits:**
- Remote work flexibility to promote a balanced work-life experience.
- Dental insurance coverage for your well-being.
- Complimentary company transportation for onsite engagements when required.
**Working Environment:**
At Sime Darby Berhad, we foster a culture that empowers employees to take ownership of their responsibilities and make impactful decisions. You will be a part of a dynamic team where your contributions are valued, and your professional development is prioritized.
**Application Deadline:**
Please submit your application by *October 27, 2024*.
**Equal Opportunity Statement:**
Sime Darby Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
If you are ready to embark on an exciting journey with us and contribute to our mission, we encourage you to apply for the Online Account Support Officer position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.