**Job Title:** Online Account Support Officer
**Company:** Perodua
**Location:** Johor Bahru, Johor, MY
**Job Type:** Full-time
**Seniority Level:** Entry Level
**Years of Experience Required:** 1
**Job Description:**
Perodua, a leading automotive manufacturer, is looking for an enthusiastic and dedicated Online Account Support Officer to join our dynamic team in Johor Bahru, Johor. This full-time, entry-level position is perfect for individuals who are eager to kickstart their careers in customer service and account management within a supportive and engaging environment.
**Key Responsibilities:**
- **Customer Interaction:**
- Serve as the primary point of contact for customers using our online platforms, addressing inquiries and resolving issues promptly.
- Collaborate with customers to understand their needs and provide tailored solutions that enhance their engagement with Perodua products.
- **Account Management:**
- Monitor and maintain customer accounts on our online portal, ensuring accuracy and timely updates.
- Assist customers with account registration, password resets, and navigation of our online services.
- **Communication & Support:**
- Develop and maintain strong relationships with our customers through effective communication across various channels, including email, chat, and phone.
- Document customer interactions and feedback in our system to contribute to continuous improvement initiatives.
- **Problem Solving:**
- Act as a liaison between customers and internal departments to provide coordinated responses to customer queries and issues.
- Identify trends in customer inquiries and work collaboratively with the team to develop proactive solutions.
- **Planning & Projects:**
- Participate in special projects aimed at enhancing customer experience and online account functionalities.
- Prepare and present reports on account status and customer satisfaction to management.
- **Training & Development:**
- Engage in ongoing training sessions to stay updated on product offerings, company policies, and customer service best practices.
- Contribute to the development of training materials and resources for both new hires and customer-facing teams.
**Requirements:**
- **Education & Experience:**
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- At least 1 year of relevant experience in customer support or account management, specifically in an online or digital environment.
- **Personal Attributes:**
- Highly adaptable to new systems and processes, with a willingness to embrace changes for improvement.
- Energetic and proactive, with a positive attitude towards problem-solving and teamwork.
- **Skills:**
- Strong planning and organizational skills, with the ability to multitask and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Basic knowledge of project management principles is an advantage.
- Proficiency in using online customer support tools and CRM software; experience with data entry and management will be beneficial.
- **Technical Skills:**
- Familiarity with social media platforms and online community management.
- Basic computer skills and familiarity with Microsoft Office Suite.
**Benefits:**
- Visa sponsorship for eligible candidates.
- Company transportation for commuting ease.
- Employee discounts on Perodua products and services.
- Access to ongoing training and professional development programs.
**Working Environment:**
At Perodua, we foster a culture of ongoing learning and development, encouraging our employees to pursue personal and professional growth. We believe in nurturing talent and providing our team members with the necessary resources and opportunities to excel.
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other status protected by law.
**Application Deadline:** Please submit your application before **October 29, 2024**.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.