**Job Title: Online Account Support Representative**
**Company: IOI Corporation Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**About Us:**
IOI Corporation Berhad is a leading investment holding company with diverse operations in the palm oil and property sectors. We pride ourselves on our innovation, sustainability, and our commitment to our employees' growth and well-being. Join us at our George Town, Penang office and be part of a dynamic team that values creativity and aims to make a difference in the industry.
**Job Summary:**
We are seeking a highly motivated and driven Online Account Support Representative to provide exceptional support to our online customer base. This entry-level part-time position is ideal for individuals looking to gain invaluable experience in customer service and account management while contributing to a forward-thinking organization.
**Key Responsibilities:**
- **Customer Support:** Respond to customer inquiries via email, chat, and social media platforms promptly and professionally. Track and follow-up on customer requests, ensuring timely resolutions.
- **Account Management:** Assist customers in navigating their accounts and resolving any issues related to account access, billing, or product inquiries.
- **Data Entry and Management:** Accurately input, update, and maintain customer account information within our internal systems to ensure data integrity.
- **Feedback Collection:** Gather customer feedback on products and services and relay insights to management for quality improvement initiatives.
- **Problem Resolution:** Utilize critical thinking skills to analyze customer issues and provide effective solutions; escalate complex issues when necessary.
- **Collaboration:** Work closely with other departments (e.g., sales, marketing, technical support) to ensure a seamless customer experience and maintain a positive brand reputation.
- **Reporting:** Generate and maintain reports related to customer support metrics and performance, assisting management with insights for ongoing training and development.
- **Product Knowledge:** Develop and maintain a strong understanding of the company's products, services, and policies to provide accurate information and support to customers.
- **Continuous Improvement:** Engage in training sessions and workshops for professional development, staying updated on industry best practices and innovations.
**Requirements:**
- **Education:** High school diploma or equivalent; pursuing or completed a degree in Business Administration, Communications, or related field is a plus.
- **Experience:** No prior experience required; eagerness to learn and grow in a customer support environment is essential.
- **Personality Traits:** Driven and motivated individuals who are eager to tackle challenges and contribute to team goals.
- **Soft Skills:** Strong project management abilities to manage multiple tasks; critical thinking skills for problem-solving and decision-making.
- **Technical Skills:** Proficient in MS Office Suite (Word, Excel, PowerPoint) and comfortable using customer relationship management (CRM) software; experience with social media platforms is preferred.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in Malay or Mandarin is a plus.
- **Availability:** Flexible schedule; ability to work evenings and weekends as required.
**Benefits:**
- Parental leave to support our team members during significant life events.
- Travel opportunities for professional development and industry conferences.
- Gym membership to promote a healthy work-life balance.
**Working Environment:**
At IOI Corporation Berhad, we foster an innovative workplace where calculated risk-taking is encouraged to drive progress. We believe that great ideas come from collaboration, creativity, and the willingness to challenge the status quo.
**Application Deadline:**
Interested candidates should submit their applications by **October 5, 2024.**
**Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
