**Job Title: Online Account Support Representative**
**Company: Nestlé Malaysia**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: October 2, 2024**
**Company Overview:**
At Nestlé Malaysia, we are committed to enhancing the lives of our consumers through high-quality food and beverage products. With a dedication to innovation and sustainability, we foster a vibrant and supportive work environment that encourages collaboration and personal growth. Join us and be part of a team that injects joy into everything we do!
**Position Summary:**
We are seeking a motivated and hardworking Online Account Support Representative to join our dynamic team in George Town, Penang. As a key player in our customer support department, you will provide top-notch assistance to our online clients, ensuring their inquiries are resolved promptly and effectively. This part-time position is perfect for individuals with a strong customer service background and a passion for helping others succeed.
**Key Responsibilities:**
- **Customer Assistance:** Respond to customer inquiries through various online platforms, including email, chat, and social media, providing timely and accurate information regarding our products and services.
- **Account Management:** Manage online accounts, including updates, modifications, and handling special requests, ensuring a streamlined and positive user experience.
- **Issue Resolution:** Identify and troubleshoot customer issues with orders, product locators, and account settings, escalating more complex issues to senior support teams as needed.
- **Feedback Collection:** Actively gather customer feedback and suggestions, reporting findings to enhance service effectiveness and product offerings.
- **Documentation:** Maintain organized records of customer interactions, transactions, and feedback within our customer relationship management (CRM) system, ensuring data accuracy and confidentiality.
- **Team Collaboration:** Work closely with sales, marketing, and product development teams to relay customer insights and contribute to product enhancements and promotional strategies.
- **Project Management:** Assist in managing ongoing projects related to online account support, ensuring timelines, quality standards, and objectives are met.
- **Training & Support:** Participate in training sessions for new staff, sharing your knowledge and best practices to foster a collaborative learning environment.
- **Presentation Preparation:** Prepare presentations and reports as needed to communicate customer trends, service metrics, and project updates to relevant stakeholders.
**Requirements:**
- **Education:** A minimum of a diploma or degree in Business Management, Marketing, Communications, or a related field.
- **Experience:** At least 2 years of experience in a customer support role, preferably within an online or e-commerce environment.
- **Skills:**
- Proficient in customer relationship management (CRM) software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent written and verbal communication skills in English; proficiency in Malay is a plus.
- Strong project management skills with the ability to prioritize tasks and manage multiple responsibilities effectively.
- Exceptional presentation skills, with the capability to convey information clearly and engagingly.
- **Personality Traits:**
- Hardworking and detail-oriented, demonstrating a commitment to delivering high-quality service.
- Motivated self-starter who thrives in a fast-paced environment and takes initiative in problem-solving.
**Benefits:**
- Paid Time Off (PTO) to recharge and refresh.
- Travel and spending expenses covered for work-related engagements.
- Flexibility to work remotely, contributing to a healthy work-life balance.
**Working Environment:**
At Nestlé Malaysia, we foster a vibrant and joyful work atmosphere where collaboration, creativity, and personal growth are paramount. Our team is passionate about what we do, and we encourage a culture of fun and enthusiasm!
**Equal Opportunity Statement:**
Nestlé Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
**Application Process:**
If you're ready to embark on an exciting journey with Nestlé Malaysia as an Online Account Support Representative, we invite you to submit your application by the deadline of October 2, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
