**Job Title:** Online Chat Support Assistant
**Company:** Proton Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Proton Holdings Berhad is seeking a motivated and adaptable Online Chat Support Assistant to join our dynamic team in Johor Bahru. As an entry-level position, this role is perfect for individuals looking to kick-start their career in customer service within a supportive and innovative environment. The Online Chat Support Assistant will be the first point of contact for customers seeking assistance, providing information, solutions, and fostering a positive customer experience.
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**Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly to customer inquiries via online chat, ensuring questions are answered effectively and efficiently.
- Provide information about products and services, guiding customers toward knowledge that enhances their experience with Proton Holdings Berhad.
- **Problem Resolution:**
- Identify issues raised by customers and provide appropriate solutions in a timely manner to ensure customer satisfaction.
- Utilize decision-making skills to resolve complaints and escalate issues when necessary to management.
- **Communication:**
- Maintain open and clear communication with customers, showcasing excellent presentation skills and ensuring that all interactions are courteous and professional.
- Document customer interactions and maintain accurate records of inquiries and feedback for future reference.
- **Collaboration:**
- Work closely with team members and other departments to ensure customer issues are addressed and resolved promptly.
- Participate in regular team meetings to discuss common customer concerns and brainstorm solutions.
- **Feedback Collection:**
- Actively seek customer feedback to contribute to the continuous improvement of service processes and customer interactions.
- Relay suggestions to management based on customer insights and trends observed during chat interactions.
- **Training and Development:**
- Engage in ongoing training opportunities to enhance customer service skills and product knowledge.
- Stay updated on company products, services, policies, and procedures to provide accurate information to customers.
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**Requirements:**
- **Education:**
- High school diploma or equivalent (preferred but not mandatory for entry-level applicants).
- **Experience:**
- No prior experience required; however, any experience in customer service or online support is a plus.
- **Personality Traits:**
- Adaptable: Willingness to adjust to changing priorities and customer needs.
- Driven: A motivated individual who is eager to learn and grow within the role.
- **Soft Skills:**
- Strong presentation skills to effectively communicate with customers in an engaging way.
- Decision-making abilities to assess situations and provide clear resolutions rapidly.
- **Technical Skills:**
- Basic computer skills, including familiarity with chat support software and online communication platforms.
- Proficiency in English; additional languages are an asset.
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**Benefits:**
- Vision insurance
- Dental insurance
- Retirement plan
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**Working Environment:**
At Proton Holdings Berhad, we foster an environment that promotes transparency and open dialogue for effective communication at all levels. Team collaboration and mutual respect are at the core of our operations as we strive to create a supportive atmosphere that encourages personal and professional growth.
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**How to Apply:**
Interested candidates are invited to submit their applications by the deadline of **October 24, 2024**. Please include a resume and a brief cover letter detailing your interest in the position.
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**Equal Opportunity Statement:**
Proton Holdings Berhad is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.