**Job Title: Online Client Relations Assistant**
**Company: Fraser & Neave Holdings Bhd**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
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### Job Description
Fraser & Neave Holdings Bhd is seeking a motivated and detail-oriented Online Client Relations Assistant to join our team in Johor Bahru. This entry-level, part-time position offers an incredible opportunity for individuals who are passionate about customer service and eager to grow in a dynamic work environment. The ideal candidate will play a crucial role in maintaining strong relationships with our clients through effective communication and support.
### Responsibilities
- **Client Communication**: Serve as the first point of contact for clients via online platforms. Respond to inquiries, provide information about our products, and ensure client satisfaction.
- **Order Management**: Assist clients in placing orders, tracking shipments, and resolving any issues that may arise during the order process. Maintain accurate records of client interactions and transactions.
- **Client Support**: Address client complaints and concerns promptly and professionally. Work to resolve issues in a timely manner, escalating concerns to supervisors when necessary.
- **Data Management**: Maintain an organized database of client information and feedback. Update records to reflect changes in client status or order history.
- **Collaboration**: Work closely with the sales and marketing teams to ensure a cohesive approach in managing client relationships. Participate in team meetings to communicate client feedback and insights.
- **Reporting**: Generate reports on client interactions and feedback to identify trends and areas for improvement. Provide recommendations to enhance client experience.
- **Promoting New Initiatives**: Support the launch of new products and services by communicating updates to clients and gathering their feedback on new offerings.
- **Continuous Improvement**: Suggest and implement improvements to processes and procedures that enhance client satisfaction and operational efficiency.
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### Requirements
**Education and Experience**:
- No prior work experience is required; we encourage fresh graduates and individuals seeking to enter the workforce to apply.
- A relevant diploma or degree in Business Administration, Marketing, or related field is a plus but not mandatory.
**Skills**:
- **Technical Proficiency**: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and experience using customer relationship management (CRM) software is advantageous.
- **Communication Skills**: Strong verbal and written communication skills in English and Malay (other languages are a plus).
- **Organizational Skills**: Exceptional ability to manage time effectively and prioritize tasks in a fast-paced environment.
- **Problem-Solving Skills**: Ability to think critically and creatively to resolve client issues.
**Personality Traits**:
- **Reliable**: Consistently follows through on tasks and commitments; can be counted upon by team members and clients.
- **Driven**: Demonstrates a strong desire to achieve and exceed performance targets.
**Soft Skills**:
- **People Management**: Ability to engage and manage client relationships positively and professionally.
- **Cooperation**: Works collaboratively with others and is open to feedback and diverse perspectives.
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### Benefits
- **Paid Overtime**: Eligible for compensation for hours worked beyond scheduled hours.
- **Dental Insurance**: Comprehensive dental coverage to support your health and well-being.
- **Travel Opportunities**: Potential travel for client meetings or professional development events, enriching your experience with the company.
### Working Environment
At Fraser & Neave Holdings Bhd, we foster a working environment that encourages exploration and calculated risk-taking to achieve growth. We value innovation and creativity, and we believe that every employee should have the opportunity to contribute their ideas and perspectives.
### Application Deadline
Please submit your application by **October 24, 2024**.
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**Equal Opportunity Statement**
Fraser & Neave Holdings Bhd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.