**Job Title:** Online Client Relations Assistant
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Experience Required:** 2 years
**Job Description:**
Kossan Rubber Industries Berhad is seeking a motivated and detail-oriented Online Client Relations Assistant to join our dynamic team in George Town, Penang. This part-time role is ideal for individuals who desire a flexible working environment while contributing to the growth of a respected industry leader. The Online Client Relations Assistant will play a key role in maintaining our relationships with clients and enhancing their experience with our products and services.
**Key Responsibilities:**
1. **Client Communication:**
- Respond to client inquiries via email, chat, and social media promptly and professionally.
- Provide informative and engaging responses to frequently asked questions about our products and services to build client rapport and brand loyalty.
2. **Client Onboarding:**
- Assist in the onboarding process for new clients, ensuring they have a seamless experience and a thorough understanding of our offerings.
- Prepare and distribute welcome materials and resources to clients.
3. **Data Management:**
- Maintain and update the client database with accurate information regarding client interactions, feedback, and preferences.
- Monitor and analyze client feedback to identify trends and areas for improvement.
4. **Support Sales and Marketing:**
- Collaborate with the marketing team to create client engagement strategies and promotional materials.
- Support the sales team by providing client insights and assisting with presentation materials.
5. **Problem Solving and Issue Resolution:**
- Address client concerns and issues related to product availability, order processing, and service satisfaction effectively and promptly.
- Coordinate with relevant departments to resolve customer complaints and ensure client satisfaction.
6. **Reporting:**
- Prepare regular reports outlining client interactions, feedback, and satisfaction metrics to inform management.
- Propose innovative ideas for enhancing client relations and streamlining processes.
7. **Continuous Improvement:**
- Stay updated on industry trends and best practices in client relations and recommend ways to enhance our service delivery.
- Participate actively in team meetings, contributing ideas for innovation and improvement.
**Qualifications and Requirements:**
- **Education:** Bachelor's degree or relevant experience in Business Administration, Marketing, Communications, or a related field.
- **Experience:** Minimum of 2 years in a customer service or client relations role, preferably within a corporate or industrial setting.
- **Skills:**
- Proficient in using online communication tools and CRM software.
- Strong presentation skills with the ability to convey information clearly and persuasively.
- Demonstrated innovative thinking and problem-solving abilities.
- **Personality Traits:**
- Hardworking with a strong work ethic and commitment to excellence.
- Passionate about providing exceptional client service and fostering positive client relationships.
- **Soft Skills:**
- Exceptional interpersonal and communication skills, both written and verbal.
- Ability to work collaboratively in a team environment while also being self-motivated.
- Highly organized with excellent time management skills, capable of multitasking in a fast-paced environment.
**Benefits:**
- Comprehensive medical coverage.
- Gym membership to promote health and wellness.
- Profit-sharing opportunities as a reward for contributing to company success.
**Working Environment:**
At Kossan Rubber Industries Berhad, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, initiative, and the proactive contributions of all team members, allowing room for personal and professional growth.
**Application Information:**
If you are passionate about client relations and are looking to make a meaningful impact in a vibrant and dynamic workplace, we encourage you to apply. Please submit your application by **October 6, 2024**.
**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
