**Job Title:** Online Client Service Assistant
**Company:** British American Tobacco Malaysia
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### **Job Description:**
British American Tobacco Malaysia is seeking a dedicated and independent Online Client Service Assistant to join our dynamic team in Johor Bahru. This part-time position offers an excellent opportunity for a professional with at least 3 years of experience in client services or a related field. The ideal candidate will thrive in a fast-paced environment and possess the adaptability and teamwork skills necessary to contribute effectively to our innovative company culture.
### **Key Responsibilities:**
1. **Client Engagement:**
- Respond promptly and professionally to client inquiries via various online channels including email, chat, and social media.
- Maintain a comprehensive understanding of our products and services to provide accurate information to clients.
2. **Problem Resolution:**
- Analyze customer concerns and provide effective solutions tailored to their needs.
- Collaborate with cross-functional teams to resolve client issues and enhance overall client experience.
3. **Data Management:**
- Document all client interactions accurately in our customer relationship management (CRM) system.
- Monitor and report on client feedback and trends to inform product development and service improvements.
4. **Marketing Support:**
- Assist in the implementation of digital client engagement campaigns and promotional activities.
- Provide insights from client interactions to help shape marketing strategies.
5. **Team Collaboration:**
- Work closely with fellow team members to deliver a high standard of client service.
- Participate in team meetings and contribute to brainstorming sessions aimed at enhancing client service delivery.
6. **Training and Development:**
- Support the onboarding and training of new team members, sharing best practices and fostering a collaborative learning environment.
- Stay updated on industry trends and innovations to continuously improve service delivery.
### **Requirements:**
- **Education:** A relevant degree or diploma in Business Administration, Communications, or a related field.
- **Experience:** Minimum of 3 years in client service roles, preferably within a digital or online environment.
- **Technical Skills:** Proficient in CRM software, Microsoft Office Suite, and general digital communication tools.
- **Personality Traits:**
- Strong independence and initiative in managing tasks and resolving issues.
- High adaptability to changing environments, processes, and technologies.
- **Soft Skills:**
- Excellent communication and interpersonal skills to build rapport with clients.
- Strong teamwork skills, with the ability to work collaboratively with diverse teams.
### **Benefits:**
- **Travel Opportunities:** Experience diverse cultures and practices with opportunities for travel related to client engagement and professional development.
- **Parental Leave:** Comprehensive leave offerings to support our employees' family needs.
- **Joining Bonus:** Competitive joining bonus available for successful candidates.
### **Working Environment:**
At British American Tobacco Malaysia, we believe in cultivating leaders who foster inclusivity and mentorship. Join our team where you will be encouraged to bring your unique perspective, enjoy professional development, and engage in a supportive community.
### **Application Deadline:**
This position will remain open until **October 27, 2024**. We encourage all interested candidates to apply promptly.
### **Equal Opportunity Statement:**
British American Tobacco Malaysia is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We invite applications from all qualified individuals regardless of race, gender, religion, disability, or any other status.
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If you meet the qualifications and are excited to contribute to one of the world's leading companies in the tobacco industry, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.