**Job Title:** Online Client Service Specialist
**Company:** Sapura Energy Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
**Deadline to Apply:** October 26, 2024
---
**Overview:**
Sapura Energy Berhad is seeking a motivated and detail-oriented Online Client Service Specialist to join our dynamic team in Johor Bahru. The ideal candidate will display a strong commitment to providing exceptional client service, thrive in a fast-paced environment, and embody our organization's values of resilience and adaptability.
**Responsibilities:**
As an Online Client Service Specialist, you will be the primary point of contact for clients utilizing our online services. Your responsibilities will include but are not limited to:
- **Client Interaction:**
- Respond promptly to client inquiries via email, chat, and other digital platforms, providing solutions and guidance to enhance their experience with our services.
- Develop strong relationships with clients, ensuring their needs are met effectively and efficiently.
- **Issue Resolution:**
- Identify and resolve client issues and concerns in a timely manner, collaborating with internal teams to expedite solutions.
- Maintain detailed records of client interactions and transactions, ensuring accurate communication logs and follow-ups.
- **Service Improvement:**
- Gather client feedback regularly to identify areas for product and service improvement, sharing insights with the appropriate teams.
- Participate in reviewing and updating service processes and protocols to enhance client satisfaction.
- **Project Management:**
- Lead small-scale projects aimed at improving the online client service experience, coordinating with cross-functional teams to ensure successful execution.
- Monitor project timelines and deliverables, reporting progress to senior management.
- **Training & Support:**
- Assist in training new team members on client service protocols and tools, fostering a collaborative team environment.
- Offer insights and suggestions for improving client training materials and support resources.
- **Reporting & Analytics:**
- Prepare regular reports on client interactions, issues resolved, and overall client satisfaction metrics, contributing to strategic decision-making.
**Requirements:**
- **Education:**
- Bachelor's degree in Business Administration, Communication, or a related field preferred.
- **Experience:**
- A minimum of 2 years of experience in client service, customer support, or a similar role, preferably within the energy, engineering, or technical sectors.
- **Skills:**
- Proficiency in online communication tools and CRM software.
- Strong computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
- **Personality Traits:**
- Driven: Demonstrate a proactive attitude towards achieving personal and company goals.
- Confident: Possess the ability to make decisions independently and communicate effectively under pressure.
- **Soft Skills:**
- Excellent project management skills: Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Leadership qualities: Capacity to inspire and motivate team members, fostering a culture of teamwork and excellence.
**Benefits:**
- Competitive retirement plan to help you prepare for your future.
- Generous Paid Time Off (PTO) to promote a healthy work-life balance.
- Employee discounts on various services and products.
**Working Environment:**
At Sapura Energy Berhad, we cultivate a workplace that embraces change and challenges the status quo. You will thrive in a supportive atmosphere that values resilience and encourages innovative thinking.
---
**Equal Opportunity Statement:**
Sapura Energy Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are looking to join a passionate team and build a rewarding career in client service, we would love to hear from you. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.