**Job Title:** Online Client Service Specialist
**Company:** Malaysia Airports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### Job Description:
Malaysia Airports Holdings Berhad is seeking an enthusiastic and motivated Online Client Service Specialist to join our dynamic team in George Town, Penang. This entry-level, part-time position plays a critical role in enhancing customer experiences and supporting our mission to deliver exceptional service. As a pivotal point of contact for our online clients, you will be responsible for addressing inquiries, solving problems, and ensuring client satisfaction in a timely manner.
### Key Responsibilities:
- **Client Engagement:** Respond promptly to client inquiries via email, chat, and social media, ensuring a courteous and professional tone.
- **Issue Resolution:** Utilize effective critical thinking skills to identify client issues and provide appropriate solutions, escalating complex issues to senior team members as necessary.
- **Customer Support:** Assist clients with their online bookings, changes, cancellations, and inquiries related to travel and airport services.
- **Database Management:** Maintain accurate records of client interactions, feedback, and service resolutions in our customer relationship management (CRM) system.
- **Feedback Collection:** Gather and analyze client feedback to identify areas for improvement and report findings to management.
- **Coordination with Departments:** Liaise with various departments (e.g., operations, marketing) to ensure a seamless client experience and facilitate the resolution of service-related issues.
- **Training Participation:** Engage in training programs to enhance your product knowledge and client service skills, contributing to your professional development within the company.
- **Performance Tracking:** Monitor your performance metrics, aiming to meet or exceed service level agreements (SLAs) and client satisfaction rates.
- **Team Collaboration:** Collaborate effectively with team members to ensure efficient workflows and share insights on best practices.
### Requirements:
- **Education:** Minimum of a high school diploma or equivalent. A degree in business administration, communications, or a related field is a plus.
- **Experience:** At least 1 year of experience in customer service or client support, preferably in an online environment.
- **Technical Skills:** Proficient in using computer systems and software applications; experience with CRM systems is an advantage.
- **Personality Traits:**
- **Adaptable:** Able to adjust to changing situations and handle multiple priorities with ease.
- **Motivated:** Demonstrates a proactive approach to work and a desire to contribute positively to the team and company goals.
- **Soft Skills:**
- **Critical Thinking:** Ability to analyze situations and develop appropriate response strategies.
- **Attention to Detail:** Meticulous in managing records and ensuring accuracy in all client communications.
### Benefits:
- Comprehensive training and professional development opportunities.
- Medical coverage to ensure your health and well-being.
- Participation in a profit-sharing program, rewarding your contributions to the company's success.
- A working environment that recognizes and rewards performance and merit, fostering your growth and development within the organization.
### Application Deadline:
Please submit your application by **October 5, 2024**.
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Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
