### Job Title: Online Contact Center Associate
**Company:** Top Glove Corporation Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
#### Job Overview:
Top Glove Corporation Berhad is seeking a dedicated and enthusiastic **Online Contact Center Associate** to join our dynamic customer support team. This part-time position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional service to our clients. The successful candidate will exhibit confidence, resourcefulness, and a strong ability to work collaboratively within a team.
#### Key Responsibilities:
- Serve as the primary point of contact for customer inquiries via various online channels (email, chat, social media).
- Provide prompt, accurate, and comprehensive responses to all customer questions and issues, ensuring a high level of customer satisfaction.
- Effectively troubleshoot and resolve customer complaints or concerns in a resourceful manner, utilizing problem-solving strategies.
- Maintain thorough knowledge of Top Glove's products, services, policies, and promotions to provide relevant information to customers.
- Collaborate with team members to ensure effective communication of information, feedback, and resolutions.
- Document all interactions and transactions with customers accurately in our CRM system for record-keeping and reporting purposes.
- Identify opportunities for process improvements and provide constructive feedback to management.
- Participate in team meetings and training sessions to enhance both personal and team performance.
- Assist in the development and refinement of online contact center protocols and procedures.
#### Requirements:
- Minimum of 2 years of experience in a customer service or online contact center role.
- Proven ability to make sound decisions quickly and effectively in a high-volume environment.
- Exceptional communication skills, with the ability to convey information clearly and professionally.
- Strong teamwork mentality, with a willingness to collaborate and assist others in achieving shared goals.
- Resourceful and confident in handling customer interactions, exhibiting a proactive approach to problem-solving.
- Proficient in using contact center software, CRM systems, and general computer applications.
- Must have a good command of English; proficiency in additional languages is a plus.
#### Personality Traits:
- Confident: Demonstrates self-assuredness when interacting with customers and addressing their concerns.
- Resourceful: Able to quickly find solutions and answers to customer inquiries, often through creative problem-solving.
#### Work Environment:
At Top Glove, we promote equality and fairness for all employees. We believe in fostering a diverse workplace that encourages open communication, collaboration, and respect among our team members.
#### Benefits:
- Joining Bonus: An attractive bonus upon successful onboarding.
- Life Insurance: Comprehensive life insurance coverage offered to support employee wellbeing.
- Travel Opportunities: Potential for travel in relation to customer engagements and company events.
#### Application Deadline:
Interested candidates are encouraged to apply by **October 27, 2024**.
#### Equal Opportunity Statement:
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.