Online Contact Center Officer

Job Description:We are looking for a dynamic and enthusiastic Online Contact Center Officer to join our team at S P Setia Berhad in George Town, Penang, MY. This is a part-time position at the entry level, perfect for individuals who are looking to kickstart their career in customer service.

Responsibilities:- Manage online customer inquiries and provide timely and accurate responses via various communication channels such as email, chat, and social media.- Assist customers with product information, order tracking, and issue resolution.- Maintain a high level of professionalism and customer service at all times.- Collaborate with other team members to ensure a seamless customer experience.- Meet and exceed set targets for response times and customer satisfaction.- Escalate complex issues to the appropriate department for resolution.- Keep accurate records of customer interactions and transactions.

Requirements:- No prior experience required, but a willingness to learn and grow in a fast-paced environment is essential.- Must be adaptable and confident in dealing with a variety of customer inquiries.- Good time management skills to handle multiple tasks efficiently.- Strong people management skills to handle difficult customer situations with empathy and professionalism.

Benefits:- Relocation allowance for eligible candidates.- Joining bonus for successful candidates.- Paid overtime opportunities for exceptional performance.

Working Environment:At S P Setia Berhad, we pride ourselves on our focus on exceeding customer expectations and delivering delight. As an Online Contact Center Officer, you will play a crucial role in maintaining our reputation for exceptional customer service.

Deadline to Apply:Interested candidates must submit their applications by June 29, 2024.

Equal Opportunity Statement:S P Setia Berhad is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.