**Job Title:** Online Customer Care Assistant
**Company:** Tenaga Nasional Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1 Year
**Job Description:**
Tenaga Nasional Berhad, a premier energy provider in Malaysia, is seeking a passionate and dedicated Online Customer Care Assistant to join our team in Johor Bahru. This part-time position is ideal for motivated individuals looking to grow their career in customer service and support within a dynamic and forward-thinking organization.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and effectively to customer queries via various online platforms, including email, chat, and social media.
- Provide accurate information regarding services, billing inquiries, and technical support to ensure high customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. **Issue Resolution:**
- Identify and assess customers' needs to achieve satisfaction and resolve issues efficiently.
- Document customer interactions and feedback in the company's database to enhance service quality and performance.
3. **Collaboration:**
- Work closely with team members and other departments to address customer concerns and improve service delivery.
- Participate in team meetings to discuss customer insights, trends, and improvement strategies.
4. **Performance Monitoring:**
- Track and report on key performance indicators (KPIs) related to customer care, ensuring alignment with company standards.
- Assist in the development and implementation of customer feedback initiatives to drive service excellence.
5. **Project Support:**
- Contribute to customer care projects and initiatives by performing various tasks related to planning, execution, and reporting.
- Prepare and deliver presentations on customer insights and feedback to management, ensuring that key issues are highlighted and addressed.
6. **Continuous Improvement:**
- Stay updated on product knowledge, industry trends, and customer service best practices to enhance personal skills and company offerings.
- Provide recommendations for process improvements that could lead to increased customer satisfaction.
**Requirements:**
- **Education:** At least a diploma or an equivalent qualification in a relevant field.
- **Experience:** Minimum of 1 year experience in customer service or a related position.
- **Personality Traits:**
- Highly motivated and dedicated to delivering superior customer service.
- Strong commitment to excellence and continuous improvement.
- **Soft Skills:**
- Effective project management skills, with the capability to prioritize tasks and manage multiple assignments simultaneously.
- Strong presentation skills, with the ability to communicate ideas clearly and persuasively.
- **Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer relationship management (CRM) software.
- Basic technical understanding of utility services and billing processes is preferred.
**Benefits:**
- Travel opportunities within Malaysia for training and professional development.
- Life insurance and comprehensive medical coverage to ensure your health and well-being.
**Working Environment:**
At Tenaga Nasional Berhad, we pursue excellence in every endeavor, setting high standards for achievement. Join a collaborative team where your contributions are valued and respected, and where you can take part in shaping a sustainable energy future for Malaysia.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Tenaga Nasional Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Join us in making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.