**Job Title:** Online Customer Care Assistant
**Company:** UEM Sunrise Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
UEM Sunrise Berhad, a premier real estate developer recognized for its innovative and sustainable approach, is seeking a dedicated and passionate Online Customer Care Assistant to join our dynamic team. This part-time role will provide you with an opportunity to work in a creative environment that values innovation and collaboration. If you have a knack for customer service and a desire to support our clients remotely, we want to hear from you!
**Responsibilities:**
- **Customer Support Strategies:** Develop and implement effective strategies to enhance the online customer experience, ensuring prompt and accurate responses to inquiries via multiple channels (email, chat, social media).
- **Communication & Engagement:** Serve as the primary point of contact for customer inquiries, complaints, and feedback. Foster strong relationships by engaging with customers in a positive and helpful manner.
- **Problem Resolution:** Identify and resolve customer issues efficiently and effectively, demonstrating a proactive approach to troubleshooting and conflict resolution.
- **Feedback Collection:** Gather, analyze, and report customer feedback to help inform product development and service enhancements. Use insights to recommend improvements to internal processes.
- **Collaboration:** Work closely with the marketing, sales, and product teams to ensure customer inquiries are addressed holistically and seamlessly. Facilitate cooperation between departments to solve customer issues.
- **Data Management:** Maintain accurate records of customer interactions and transactions in our CRM system, ensuring all data is current and accessible for team review.
- **Training and Development:** Assist in the onboarding and training of new customer service team members, sharing best practices and resources to ensure a high standard of service is maintained.
- **Brand Ambassador:** Promote UEM Sunrise Berhad's offerings, values, and culture through all customer interactions, ensuring a consistent and positive representation of the brand.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in customer service or a related field, preferably in an online or remote setting.
- **Education:** A Bachelor's degree in Business, Communications, or a related discipline is preferred.
- **Technical Skills:** Proficiency in customer support software (e.g., Zendesk, Freshdesk), Microsoft Office Suite, and digital communication tools. Familiarity with social media platforms is a plus.
- **Personality Traits:**
- **Adaptable:** Ability to thrive in a fast-paced and evolving environment, demonstrating flexibility in handling unexpected challenges and changes.
- **Passionate:** A genuine enthusiasm for helping people and delivering exceptional service to our customers.
- **Soft Skills:**
- **Strategic Planning:** Ability to think critically and strategically to improve customer service processes and enhance overall customer satisfaction.
- **Cooperation:** Strong team player with excellent interpersonal skills, able to work collaboratively with diverse teams and stakeholders.
- **Language Proficiency:** Excellent command of English; proficiency in Malay or Mandarin is an advantage.
**Benefits:**
- Visa sponsorship to enable work in Malaysia.
- Free accommodation provided during the employment period.
- Flexibility to work remotely, allowing for a better work-life balance.
**Working Environment:**
Join a diverse team that encourages creativity and innovation. At UEM Sunrise Berhad, you will be part of a culture that celebrates originality and empowers you to bring fresh perspectives to our customer care approach.
**Application Deadline:** Please submit your application by ******** .
**Equal Opportunity Statement:**
UEM Sunrise Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or any other characteristic protected by law.
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Ready to make a difference in the world of customer service? If you are eager to contribute your skills in a vibrant and supportive environment, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.