Online Customer Care Assistant

Job Description:

YTL Corporation Berhad is seeking a part-time Online Customer Care Assistant to join our team in George Town, Penang, MY. The ideal candidate for this position will have at least 4 years of experience in a customer care role and possess a resourceful and energetic personality.

Responsibilities:- Respond to customer inquiries and complaints via email, chat, and social media- Assist customers with product information, order status, and returns- Manage customer accounts and update information as needed- Collaborate with internal teams to resolve customer issues in a timely manner- Monitor online reviews and feedback to improve customer satisfaction- Use project management skills to prioritize and organize daily tasks- Utilize people management skills to provide support and guidance to junior team members

Requirements:- 4+ years of experience in a customer care role- Resourceful and energetic personality traits- Strong project management and people management skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Knowledge of online customer care platforms and tools

Benefits:- Life insurance- Travel & spending expenses- Free food

Working Environment:At YTL Corporation Berhad, we leverage data to inform decisions and drive strategic initiatives. Our team is collaborative, innovative, and dedicated to providing exceptional customer care.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement:YTL Corporation Berhad is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.