Online Customer Success Representative

The Online Customer Success Representative at Tenaga Nasional Berhad in George Town, Penang, MY is responsible for assisting customers with any inquiries or issues they may have related to the company's products or services. This role requires excellent communication skills, problem-solving abilities, and a passion for providing exceptional customer service.

Responsibilities:1. Respond to customer inquiries via email, chat, or phone in a timely and professional manner.2. Troubleshoot and resolve customer issues or complaints, escalating to higher levels of management when necessary.3. Educate customers on product features and benefits, helping them make informed purchasing decisions.4. Work closely with the sales team to ensure a seamless customer experience from initial contact to post-sales support.5. Monitor customer feedback and satisfaction levels, identifying areas for improvement and implementing solutions.

Requirements:1. Minimum of 2 years of experience in a customer-facing role.2. Confident and passionate about delivering exceptional customer service.3. Strong problem-solving skills and attention to detail.4. Ability to work independently and as part of a team.5. Familiarity with CRM software and online communication tools.6. Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits:1. Medical coverage for employees and their dependents.2. Free food provided during work hours.3. Retirement plan options for long-term financial security.

Working Environment:At Tenaga Nasional Berhad, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we believe in fostering a supportive and inclusive environment for all employees.

Deadline to Apply:July 1, 2024

Equal Opportunity Statement:Tenaga Nasional Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or any other characteristic protected by law. We welcome applications from all qualified individuals, including those with disabilities and members of minority groups.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.