Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.Let's create tomorrow together.The Order Experience (OEX) organization is responsible for all aspects of customer care related to thequote-to-order process, including people, process, tools and customer satisfaction.The team is responsible for the accurate entry of purchase order and/or Service Contract informationfrom the sales team or directly from Zebra's customers into Zebra's system.They act as a subject matter expert on all matters related to the product and/or service contractorders, responding to inquiries from management, Zebra's sales teams and the customer.Responsibilities:Overview:Enter and process all customer purchase orders in the system for customers and maintain daily communication with customers regarding order status, product availability, lead times, pricings, etc. Working under general supervision will be required to execute assignments, which may be broad in nature and vary depending on needs/focus of sales and internal department.Job DescriptionAdminister hardware and service order entry via manual, ZSP or EDI.Manage day to day sales orders from receipt to billing.Administer stock rotation/return requests and ensure adherence to policy and procedureAdminister price adjustment credits and debits.Administer order schedule changes with customers and fulfilment arrangements.Manage customer complaints (such as delivery issues, expediting) and liaise with internal Zebra associates to provide resolutions.Ensure timely responses are always provided to customers, sales and internal stakeholders on queries related to business.Attend necessary review and meeting with stake holders to review open orders status.Partner with internal cross function team to support regional revenue target.Drive toward achieving high attainment of OMsuch as booking speed within 1 business day, SOX audit compliance, unbookable orders, resolution of unbookable orders, maintain perfect order and improve on e-adoption rateExecute OM work cadence/ activities.Perform other duties assigned as required.Build strong customers/sales relationshipManage customers/ accounts who are of higher business criticality or have more complexities in compliance based on historyAble to conduct weekly reviews with stake holders on order status and plan to support backlogsQualifications:Minimum Education: High School or equivalent.Minimum Work Experience (years):1 – 2 years.Key Skills and Competencies:• Strong data entry skills with attention to detail and quality.• Strong process adherence.• Fluent level of English (written and verbal) as well as local language as applicable• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.• Customer service values / orientation• Solid knowledge of product and service order policies and processes• Solid professional work behaviors (attendance, teamwork, time management).• Strong communication skills (listening, providing clear and concise information, using proper language and communication channels.• Intermediate problem-solving skills.Position Specific Information• Able to telework - YesTo protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
