Order Management Team Lead (Thai Speaker)

Responsibilities- : Lead and develop direct reports/team members to achieve targeted business objectives.Responsible for managing the day to day operations of order management representatives with responding to phone and email from customers in a timely manner and accurately in compliance with documented policies.Build and develop an efficient and effective order management team in the Shared Services environment – Opportunity to Order (O2O).Liaise with other relevant departments to meet customer needs with a focus on business process improvement and customer relations.Maintain internal reporting and analysis, ie, productivity, quality, root cause analysis and etc.Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer escalations.Support building training curriculum & Work Instructions. Coach team members on processes and policies.Perform work tasks assigned as and when required Requirements : Minimum 3 - 5 years of relevant working experiences and leadershipKnowledgeable in SAP – SD Module, SFDC – Case Management and MS Office (Outlook, Excel, Word etc)Details knowledge of Order Management process - Opportunity to Order (O2O).Good attention to details, organized and accuracy, ability to multi-task and prioritize workloadAble to work under pressure, independently and as a team in fast moving environmentGood interpersonal, written, and oral communication skills. Ability to communicate at all levels and influence key stakeholders.Good Mathematic, analytical, and problem solvingAbility to lead and motivate teamsProven decision-making capabilities and drive for continuous improvementPlease be noted, based on the business needs the selected candidate must be able to communicate in Thai