**Job Title: Remote Account Support Assistant**
**Company: Media Prima Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Full-time**
**Seniority Level: Associate Level**
**Years of Experience: 2**
**Application Deadline: ******** **
---
**Job Summary:**
Media Prima Berhad is seeking a proactive and detail-oriented Remote Account Support Assistant to join our dynamic team. This role focuses on providing outstanding support to our account management staff and ensuring smooth communication between clients and internal teams. We are committed to cultivating a harmonious work environment that promotes collaboration, innovation, and respect.
---
**Key Responsibilities:**
1. **Account Management Support:**
- Assist in managing client accounts by updating account information, processing new applications, and maintaining accurate records.
- Provide timely support through email and phone communication, ensuring client inquiries and requests are handled efficiently.
2. **Data Analysis and Reporting:**
- Monitor and analyze account performance metrics, preparing reports for account managers to inform strategic decision-making.
- Identify trends in client behavior and satisfaction to suggest improvements to services and support strategies.
3. **Client Communication:**
- Serve as the primary point of contact for client inquiries, providing answers to questions about our products and services.
- Facilitate effective negotiation and resolution of client concerns, ensuring their needs are met with professionalism and urgency.
4. **Collaboration with Teams:**
- Work closely with sales, marketing, and product teams to ensure alignment between client expectations and service delivery.
- Participate in cross-functional meetings to discuss ongoing projects, share client feedback, and contribute to overall service enhancements.
5. **Innovation and Process Improvement:**
- Actively contribute to finding innovative solutions to improve operational processes and enhance client satisfaction.
- Recommend tools and systems that could improve account management efficiency and enhance client engagement.
6. **Documentation and Record Keeping:**
- Maintain accurate and organized records of client interactions, transactions, and feedback.
- Develop and maintain standard operating procedures for account management operations.
7. **Training and Development Support:**
- Assist in the onboarding and training of new team members on account management procedures and systems.
- Stay updated on industry trends and best practices to contribute to professional development initiatives within the team.
---
**Requirements:**
**Education:**
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
**Experience:**
- Minimum of 2 years of experience in an account support or customer service role.
- Proven ability to manage multiple clients and competing priorities in a fast-paced environment.
**Technical Skills:**
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Experience with data analysis and reporting tools is a plus.
**Personality Traits:**
- **Resourceful:** Ability to find creative solutions and troubleshoot issues independently.
- **Resilient:** Capability to adapt and thrive in a dynamic environment, maintaining a positive attitude in the face of challenges.
**Soft Skills:**
- Strong innovative mindset with a passion for continuous improvement.
- Excellent negotiation skills, demonstrating the ability to balance client needs with organizational capabilities.
---
**Benefits:**
- Profit sharing based on individual and company performance.
- Opportunities for training and professional development to enhance your skills.
- Flexibility to work remotely, promoting a healthy work-life balance.
---
**Working Environment:**
At Media Prima Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe that our diverse team drives our success and innovation.
---
**Equal Opportunity Statement:**
Media Prima Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
---
If you are a motivated individual looking to make a significant impact in a supportive team environment, we encourage you to apply by the deadline of ******** . Join us at Media Prima Berhad and help shape the future of media together!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.