**Job Title:** Remote Account Support Officer
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1 year
**Job Description:**
QSR Brands, a leading company in the quick-service restaurant industry, is seeking a competent and enthusiastic Remote Account Support Officer to join our team. As a pivotal member of our customer support division, you will play a crucial role in managing client accounts and providing exceptional support to ensure a seamless and positive experience for our customers.
**Key Responsibilities:**
1. **Client Account Management:**
- Serve as the primary point of contact for designated customer accounts.
- Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services offered.
- Monitor customer account activities and ensure compliance with policies and procedures.
2. **Customer Support:**
- Provide timely and accurate responses to customer inquiries via email, chat, and phone.
- Resolve customer complaints effectively and efficiently by identifying issues and providing feasible solutions.
- Conduct follow-ups to ensure customer satisfaction and gather feedback for continuous improvement.
3. **Data Entry and Record Maintenance:**
- Maintain detailed and organized records of customer interactions, transactions, and inquiries.
- Update customer information in the CRM system regularly to ensure accuracy and accessibility.
4. **Collaboration and Team Support:**
- Work closely with team members and other departments, such as sales and marketing, to provide consistent support and address customer needs.
- Participate in team meetings, contributing to discussions on process improvements and customer service enhancement.
5. **Reporting and Analysis:**
- Prepare and submit weekly reports on account status and customer feedback.
- Analyze trends in customer behavior and suggest actionable strategies to improve service delivery.
6. **Ad Hoc Duties:**
- Assist in special projects as assigned by the management team.
- Stay updated on company products and services to provide informed assistance to customers.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field preferred.
- **Experience:** Minimum of 1 year experience in customer service, account management, or a related field.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software and customer support tools is an advantage.
- **Personality Traits:**
- Reliable: Demonstrated ability to follow through on commitments and responsibilities.
- Resilient: Ability to remain calm and composed under pressure, with a positive attitude.
- **Soft Skills:**
- Leadership: Ability to take initiative and guide others when necessary.
- Planning: Strong organizational skills with the ability to prioritize tasks and manage time effectively.
**Benefits:**
- Company transportation provided for necessary errands.
- Visa sponsorship available for qualified candidates.
- Flexible remote work options that allow for a sustainable work-life balance.
- Opportunity to contribute to meaningful work aligned with a greater purpose.
**Working Environment:**
At QSR Brands, we empower our employees to align their work with a greater purpose, contributing to a mission that transcends traditional business goals. You will be part of a dynamic and inclusive culture where every team member's contribution matters.
**Application Deadline:** ********
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply and share in our mission.
If you are a motivated individual with dreams of making a real impact in customer support, we look forward to hearing from you! Apply today and start your journey with QSR Brands.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
