**Job Title:** Remote Call Center Assistant
**Company:** QSR Brands
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
---
**Job Description:**
QSR Brands is seeking a dedicated and motivated Remote Call Center Assistant to join our dynamic team. This entry-level position is perfect for individuals who are looking to gain valuable experience in the customer service sector while working in a supportive and innovative environment. As a Remote Call Center Assistant, you will play a crucial role in enhancing customer satisfaction and contributing to the success of our brand.
---
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly to customer inquiries via phone, email, and live chat, ensuring exceptional service and communication.
- **Problem Resolution:** Assist customers in resolving issues efficiently by analyzing their concerns and providing comprehensive solutions in a timely manner.
- **Data Entry:** Accurately input and maintain customer information, service requests, and feedback in the company's database.
- **Documentation Support:** Create and maintain detailed records of customer interactions to enhance the quality of service and support ongoing training and operation improvements.
- **Collaboration:** Work closely with colleagues from different countries to ensure seamless customer service operations and share best practices, contributing to a global village mentality.
- **Feedback Collection:** Gather customer feedback and contribute insights to improve service delivery and employee training programs.
- **Continuous Improvement:** Participate in training sessions, workshops, and team meetings to enhance personal knowledge and skills relevant to the call center industry.
- **Adherence to Policies:** Follow all company policies and procedures, including compliance with data protection laws and customer privacy regulations.
---
**Requirements:**
- **Education:** A high school diploma or equivalent; a degree in communications, business, or a related field is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service, call center, or similar role preferred.
- **Personality Traits:**
- **Reliable:** Demonstrated reliability in attendance and performance, ensuring that customer service responsibilities are taken seriously.
- **Hardworking:** A strong work ethic and commitment to achieving team objectives and delivering high-quality service.
- **Soft Skills:**
- **Analytical Skills:** Ability to analyze situations quickly and effectively to provide appropriate solutions to customer inquiries.
- **People Management:** Excellent interpersonal skills to build rapport with customers and colleagues, facilitating effective communication.
- **Technical Skills:** Proficiency in computer applications, especially CRM software and Microsoft Office Suite. Familiarity with remote working tools is advantageous.
- **Language Proficiency:** Strong command of English; fluency in additional languages could be beneficial.
---
**Benefits:**
- Relocation allowance for qualified candidates
- Company-provided equipment to enhance your remote work experience
- Paid sick leave to ensure your health and well-being
---
**Working Environment:**
Join our team and collaborate with colleagues from around the globe, fostering a supportive and collaborative work atmosphere. At QSR Brands, we value diverse perspectives and encourage open communication, ensuring that all employees feel valued and connected.
---
**Application Deadline:**
Please submit your applications by **September 21, 2024**.
---
**Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, experiences, and abilities to promote a diverse workforce that mirrors the communities we serve.
---
We look forward to your application and the possibility of you joining our growing team at QSR Brands!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
